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Sunday, November 27th, 2022 5:06 AM

Mobile phone stopped receiving or sending calls after technicians helped me get new TV box setup properly.

I cannot receive or make phone calls. Something must have changed with my network. I tried rebooting my router and TV box but phone does not work. May have to do with my Wi-Fi account on my phone as this was recently changed when installing new TV equipment.

Community Support


18.6K Messages

1 year ago

Hello @rickygo, thank you for reaching out.

We manage DIRECTV services and issues related to the service itself. If you have any issue related to your Mobile or internet  services, what we recommend you is to contact your mobile and internet service provider for further assistance.

Reach us back if you have any question about your DIRECTV service and we will be glad to help.

Fernando, DIRECTV Community Specialist


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