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8 Messages

Sunday, March 31st, 2024 10:34 PM

Mute button not working on remote using older Osprey box

Up until today the mute button worked fine. I subscribed to DTV Stream about 3 weeks ago. When I press it...it does mute but as soon as I release the button it no longer is muted. I've tried all the suggestions on the website. Changing batteries and reprogramming the remote to no avail. Is this just another hiccup that will eventually correct itself? Frustrating. 

Community Support

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19.6K Messages

14 days ago

Hi @MSDOGS1976. We're sorry the mute button isn't working on your remote. We'll send a DM to check the issue and possibly process a replacement for your remote control if necessary. 


Rowena, DIRECTV Community Specialist

8 Messages

13 days ago

I conversed with a DTV representative and I received a new remote but believe it or not I have the same problem with this one. Mute button will only work when holding it down. As soon as I release it the sound returns. I'm guessing it must have something to do with the set top box. BTW I can mute the sound system with my LG remote so I know my system works. Oh well....not the end of the world as I can live with it. Just an oddity.

Community Support

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19.6K Messages

13 days ago

Normally, it should work since it's a new remote. Since you have an LG remote, you can still use it to control the volume of the TV. You can also do these steps to program your remote since this is a new one. Heads-up, please make sure that your TV is on DIRECTV input for steps to work. Here:

 

- Press the pairing keys together and hold Rewind (<<) and Fast Forward (>>).

- LED lights on the remote flash twice once paired.

- Confirmation displays on the screen is displayed.


If it still won't work, please meet us in DM to provide you with other options. Melchisedec, DIRECTV Community Specialist

8 Messages

13 days ago

I did that again as requested but still no difference. Thanks for your help tho. I can live with it.

ACE - New Member

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1.3K Messages

12 days ago

Have you tried resetting your Directv Box?


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