18 Messages
Mute button not working on remote using older Osprey box
Up until today the mute button worked fine. I subscribed to DTV Stream about 3 weeks ago. When I press it...it does mute but as soon as I release the button it no longer is muted. I've tried all the suggestions on the website. Changing batteries and reprogramming the remote to no avail. Is this just another hiccup that will eventually correct itself? Frustrating.
Accepted Solution
yellohj
1 Message
10 days ago
@MSDOGS1976 had this issue with Onkyo and I fixed it by toggling off HDMI-CEC, so it went back to controlling my TV volume. I muted and it muted tv. Then I turned CEC back on and it switched back to speaker system volume control and mute now works (on stays on) until unmuted. No more holding button down.
(edited)
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
Hi @MSDOGS1976. We're sorry the mute button isn't working on your remote. We'll send a DM to check the issue and possibly process a replacement for your remote control if necessary.
Rowena, DIRECTV Community Specialist
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MSDOGS1976
18 Messages
7 months ago
I conversed with a DTV representative and I received a new remote but believe it or not I have the same problem with this one. Mute button will only work when holding it down. As soon as I release it the sound returns. I'm guessing it must have something to do with the set top box. BTW I can mute the sound system with my LG remote so I know my system works. Oh well....not the end of the world as I can live with it. Just an oddity.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
Normally, it should work since it's a new remote. Since you have an LG remote, you can still use it to control the volume of the TV. You can also do these steps to program your remote since this is a new one. Heads-up, please make sure that your TV is on DIRECTV input for steps to work. Here:
- Press the pairing keys together and hold Rewind (<<) and Fast Forward (>>).
- LED lights on the remote flash twice once paired.
- Confirmation displays on the screen is displayed.
If it still won't work, please meet us in DM to provide you with other options. Melchisedec, DIRECTV Community Specialist
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MSDOGS1976
18 Messages
7 months ago
I did that again as requested but still no difference. Thanks for your help tho. I can live with it.
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Tiger593
ACE - New Member
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1.5K Messages
7 months ago
Have you tried resetting your Directv Box?
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MSDOGS1976
18 Messages
10 days ago
Thanks for all the replies but I'm no longer with DTV Stream. After the lapse in coverage of sports early September and a price increase during this period I moved to Youtube TV.
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DIRECTVhelp
Community Support
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254.4K Messages
10 days ago
Hi, @MSDOGS1976. We're sad to lose you as a valued customer. DIRECTV strives to offer a wider variety of base packages, more Regional Sports Networks, and exclusive features despite rising costs and competition. If your entertainment needs change in the future, we hope you consider us.
Rizza, DIRECTV Community Specialist
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