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7 Messages

Wednesday, November 22nd, 2023 11:53 AM

My Direct TV remote asks to be paired each time I power up (turn on) my TV

I have a DirectTV stick, and my Direct TV remote asks to be paired each time the TV turns on.  However, all of the commands on the remote work during the process.  What's wrong.... How can I stop the message appearing.....

Accepted Solution

ACE - New Member

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3.3K Messages

2 months ago

@snueman 

Settings--system-remotes/devices-program your remote--

toggle off "ask to pair with new tv"

(edited)

Community Support

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254.4K Messages

1 year ago

We would like to investigate this pairing issue. We will send you a DM to assist you further. Natalia, DIRECTV Community Specialist

7 Messages

1 year ago

OK, how do we communicate >? Waiting to hear from you.

Community Support

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254.4K Messages

1 year ago

@snueman, please try the steps here to fix your DIRECTV remote https://www.directv.com/support/article/000092831 We'll send you a DM to assist you right away with the pairing issue. Gabriela, DIRECTV Community Specialist

11 months ago

Did this get solve because I am having issue and would like to fix it.

2 Messages

2 months ago

I’m having the same issue.  The instructions provided in the post above provide instructions on how to pair the remote.  My remote is already paired successfully so this support article is irrelevant.  The problem is that EVERY time I turn on the TV, there is a message asking “Use your DIRECTV remote to control this TV?  Yes or No”.  When I pick yes, the remote successfully pairs, but then I’m presented with the same pop-up next time I cycle the TV power.

7 Messages

2 months ago

The DIrect TV solutions do not work.

Community Support

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254.4K Messages

2 months ago

Hi @snueman. Your comment caught our attention. Could you tell us if you're still experiencing the same issue now?


Melchisedec, DIRECTV Community Specialist

7 Messages

2 months ago

Every time I power down my Sony TV for the day, the next time I turn on the TV with the Direct TV remote, my Direct TV works fine. But I get this message constantly: "Press OK to Pair." It pairs, and that is it. Funny, I have total control without pairing, but the message stays at the top right of the screen and is annoying. So I pair each time. I have done this for over 600 days.

7 Messages

2 months ago

I am using the

DIRECTV Gemini Air

Community Support

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254.4K Messages

2 months ago

We're sorry for the inconvenience this has caused you. The pop-up message shouldn't be there when your remote is working fine. For a quick fix, please restart your Gemini Air. Press and release the button on the back of your device, and let us know if it helps. Jona, DIRECTV Community Specialist

7 Messages

2 months ago

I did that, and no change.  It still asks to pair every time it powers up after +-30 minutes of off time.

Community Support

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254.4K Messages

2 months ago

We appreciate you trying that. We're sending you a DM to resolve the issue. Jona, DIRECTV Community Specialist

7 Messages

2 months ago

I made the change and so far it is working. Thank you.

Community Support

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254.4K Messages

2 months ago

We're glad it's working now. Thank you for the suggestion, @Ludwick577.


Jason, DIRECTV Community Specialist


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