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J

2 Messages

Tuesday, November 7th, 2023 6:48 AM

My TV keeps freezing, makes a loud screeching sound, and then restarts only with the cable box

Hi, I have an LG TV that works completely fine woth everything else. Unfortunately, with my DirecTV Streaming box, after watching it for awhile, the TV will freeze and go to a random color, make a loud buzzing sound, and then turn off and restart, and will do this a few times before finally working again for awhile, before going through the same process. Is this a known issue at all?

Thank you very much!

Jon (Edited as per community guidelines)

ACE - Expert

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5.1K Messages

4 months ago

Have you tried using a different HDMI port?

Community Support

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19.3K Messages

4 months ago

Hello @jcw20dsw,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver's license details, and address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines https://forums.directv.com/page/DIRECTV-Community-Forum-Guidelines your personal details will be scrubbed. Have a great day!

Regards,
DIRECTV Moderator

Community Support

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19.3K Messages

4 months ago

Hello. Thank you for sharing all these details. On the next link you can check the list with the compatible devices to enjoy our programming https://www.directv.com/support/article/000066174 We would like to investigate further, let's meet in a DM to continue. DIRECTV. Dylan, DIRECTV Community Specialist

14 Messages

4 months ago

Jon - try resetting the CEC, that is in your TV’s setup menu. if that doesn’t change anything then try factory reset on your TV. Also be sure all updates have been applied. I see you mention it works ok with other devices like a DVD, right? So it should be working ok. Try another hdmi port as bcb mentioned. 

this could be a compatibility issue with the device. I see DirecTV help put up a list. This is rare but it does happen. 

If I think of anything else I’ll come back. 

Good luck

2 Messages

4 months ago

I actually did change the hdmi port thinking that that might be it. It worked for about an hour wnd then the same thing happened. Wipp try the CEC reset.

ACE - Expert

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5.1K Messages

4 months ago

Maybe the HDMI cable, then. Try another cable.

Community Support

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19.3K Messages

4 months ago

@jcw20dsw we value your trust and for providing this information to us. We'll continue to assist you through DM, please meet us there. Daniel, DIRECTV Community Specialist

14 Messages

4 months ago

Why are you afraid to solve this problem in public? this needs to be solve HERE. not offline. seems every time there’s a complicated solution you guys want to take to DM. why?

that’s why this place exists, RIGHT??? 

(edited)

Community Support

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19.3K Messages

4 months ago

There are some situations when we need to investigate further or use personal information that, for security purposes, should not be displayed in public. Could you please confirm if you are having the same issues with the freezing and buzzing sound? Our team is ready to help. Maria, DIRECTV Community Specialist

14 Messages

4 months ago

Nope. There is no privacy issues with a DirecTV device causing problems. This is you trying to hide the problem. That dog won’t hunt. 


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