14 Messages
No Apple tv app on my Gemini box(Direct tv Stream)
No Apple app installed on my Gemini box and can't find one in the Google App store to download. There is an article dated 5/24/2024 from DirectTV: Insiders that states" DTTV Stream customers can now enjoy Apple TV+ From your satellite or internet connected device. Can be launched from channel 199 or the apps tab. There is no 199 and as I said no Apple app tab.
What am I missing? I normally have no problems finding apps and downloading them but this one has me stumped. Please help.
Tiger593
ACE - New Member
•
1.4K Messages
1 month ago
Yes, Apple TV is available. Try resetting your device maybe for some reason your device hasn't updated because Channel 199 is available on all my Gemini devices. If it still is not showing after doing a reset try using the voice function and say open Apple TV it should have been preinstalled on the Gemini devices when it updated. This is strange because that update was a while ago!
(edited)
0
0
MSDOGS1976
14 Messages
1 month ago
When you say reset do you mean a factory reset? Won't that change the setting I may have made? I restarted the device and checked for software updates and it says I'm up to date. No 199. I go from 197 to 201. If I do a voice request as you suggested and it takes me to info about Apple tv on YouTube. Oh well....thanks for your input.
0
0
DIRECTVhelp
Community Support
•
20.4K Messages
1 month ago
Hi, @MSDOGS1976 . We're sorry for the troubles you're experiencing with getting the Apple TV App on your Gemini device. Yes, the Apple TV app is available on the Gemini, @Tiger593, thanks for sharing your insights. If troubleshooting your device doesn't work, you can try manually adding it. Visit https://www.directv.com/support/article/000069534 for more info. DIRECTV appreciates your patience. Jade, DIRECTV Community Specialist
0
0
Ludwick577
ACE - New Member
•
3.1K Messages
1 month ago
hit 199 on your remote ....if that doesn't work you are going to have to do a factory reset ...
how long have you had your Dtv Stream box? And where did you get it ? Appletv app gas been available for a while ...not just since 5/24
(edited)
0
0
MSDOGS1976
14 Messages
1 month ago
Ludwick I hit 199 on the remote. Won't recognize it.
Directtvhelp, I tried adding it manually. For whatever reason there is no Apple app on my Google Play store. Incredible.
0
0
MSDOGS1976
14 Messages
1 month ago
I can get the app on the LG's input side so will just access it that way. A shame I can't get it through the Gemini box tho.
0
0
MSDOGS1976
14 Messages
1 month ago
Final post. For some reason the app was disabled. I've never used Apple tv so not sure why that was the case. But as soon as I enabled it the app updated and now I can access it through 199 and the app itself. Thanks for the replies.
0
0
DIRECTVhelp
Community Support
•
20.4K Messages
1 month ago
Great! We're glad that you can access Apple TV App on your Gemini. DIRECTV appreciates both of you. Jade, DIRECTV Community Specialist
0
0
Ludwick577
ACE - New Member
•
3.1K Messages
1 month ago
Someone in your house disabled it. Apple TV is a pre installed app and is enabled by default
0
0
MSDOGS1976
14 Messages
1 month ago
I'm the only one that lives here. The device was purchased refurbished. Perhaps the previous owner disabled it but I didn't.
0
0