television. It never had captioning and espnu never has captioning. yes, other channels do have captioning except Heroes and Icons. It has never captioned on my Vizio television.
Here are the steps to use closed captions on your DIRECTV STREAM box:
1. Press Home on the DIRECTV STREAM remote.
2. Go to Settings and then Preferences.
3. Choose Accessibility.
4. Select Captioning and then Display to turn on or off.
Also, for more information on how to turn on closed caption through our app or the web, click here.
Tip: Use voice commands on your DIRECTV STREAM remote to turn captioning on or off. Just press the MIC button and say “Turn on captioning” or “Turn off captioning”.
Tks but I have done your suggestion countless times over the months to no avail. Most channels are captioned--it is just several of the Espn channels and channel 385 Heroes and Icons that are not. I have contacted AT&T and the Heroes network and no one will correct the problem. Again, I do not know if it is just me having the problem, but I assume it is because I do not think the networks would allow the problem to exist for the general closed captioned audience.
@cinderella01 we want to help check into another troubleshooting options for the closed captions
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
What streaming device are you using?
Perhaps that broadcast isn't providing CC info?
Do other channels have CC text?
0
0
cinderella01
New Member
•
8 Messages
3 years ago
television. It never had captioning and espnu never has captioning. yes, other channels do have captioning except Heroes and Icons. It has never captioned on my Vizio television.
0
0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
What streaming device are you using?
Note that there's a difference between enabling captions on your TV's settings vs. the caption setting on your streaming device.
0
0
cinderella01
New Member
•
8 Messages
3 years ago
Directv stream
0
0
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Hi @cinderella01 we'll be happy to help you with your closed caption concern.
Please share with us if you are streaming through the DIRECTV STREAM box or the DIRECTV STREAM app?
Julian, DIRECTV Community Specialist.
0
0
cinderella01
New Member
•
8 Messages
3 years ago
Box
0
0
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Thank you for confirming, @cinderella01
1. Press Home on the DIRECTV STREAM remote.
2. Go to Settings and then Preferences.
3. Choose Accessibility.
4. Select Captioning and then Display to turn on or off.
Also, for more information on how to turn on closed caption through our app or the web, click here.
Julian, DIRECTV Community Specialist
0
0
cinderella01
New Member
•
8 Messages
3 years ago
Tks but I have done your suggestion countless times over the months to no avail. Most channels are captioned--it is just several of the Espn channels and channel 385 Heroes and Icons that are not. I have contacted AT&T and the Heroes network and no one will correct the problem. Again, I do not know if it is just me having the problem, but I assume it is because I do not think the networks would allow the problem to exist for the general closed captioned audience.
0
0
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
0
0
cinderella01
New Member
•
8 Messages
3 years ago
i am new at this--not sure what to do after clicking on your last message
0
0