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J

2 Messages

Sunday, October 22nd, 2023 7:49 PM

No internet connection message firestick tv

I am getting a message anytime that i open the directv Stream app on ANY of my fire sticks that says "no internet connection..."  This is only happening on the directv stream app and again, all of my firesticks. 

here is what I have tried so far:

- cleared cache on dtv stream app

- force quit

- logged out and back in of app

- logged out and back in fire stick

- uninstalled reinstalled dtv app

- disconnected from wifi on firestick and reconnected

- factory reset fire stick and set up as a new fire stick (not restoring previous settings)

- reset home network by unplugging and leaving unplugged for a few minutes

None of this has worked. Any suggestions?  I have been pretty close to going to youtube tv and the recent price increase plus this will probably send me over the edge. 

Community Support

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20.6K Messages

9 months ago

Hello, we don't want to see you go, and apologize for any inconvenience this error has caused you. We want to take a closer look into this, so we sent you a PM, let's meet there to continue with the assistance. Dylan, DIRECTV Community Specialist

2 Messages

9 months ago

No internet connection. In several fire sticks. Please help. 

2 Messages

9 months ago

it sounds like they have phased out the 1st gen fire stick in case you are using any of those. 

1 Message

8 months ago

I’m having the same issue with the 4k sticks. Just started all of a sudden. Network seems fine as no other apps or devices are affected only DirectTV stream. If I EXIT the DirectTV app and go back into it alls fine…for awhile.


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