No sound using DirecTV stream app on Apple TV

Hi @spotme, thank you for contacting us! I'm here to help with your DIRECTV STREAM issue.

Here you will find useful steps to fix common sound issues on your Apple TV.

Let us know if that helps!

John, DIRECTV Community Specialist

I’m having the same problem. Only with DIRECTV Stream on AppleTV. Tried all of the above, but still intermittent. It will work, then a show goes to a commercial and after showing the DIRECTV overlayed commercials, when the show comes back there is no audio. Happens most often with Spectrum Sportsnet LA.

I am having the same issue as well on a Brand new Television, Brand new 4K AppleTV, brand new HDMI cable.  Everything was set to defaults and set up..  Sound intermittently drops out and will randomly (and only sometimes) return when changing channels.  All other apps as well as function sounds from AppleTV App (changing of settings, etc. - click sounds) work just fine.  The issue is confined to the DirecTV Stream app. Also use Sling Free and Pluto TV apps in exact same setup and NO ISSUES AT ALL.  Apple TV running latest OS. Samsung TV updated to latest OS. Everything is running just fine - as I mentioned this happens with fresh setups from default settings within a few hours.

So this issue is confined to the DirecTV Stream App.  Issue needs to be resolved ASAP, as you have known about this for 9 months now that I can tell.  You have billions of dollars worth of resources available to you.. Either fix this or reduce your fees to a level for an app that only functions some of the time. 

Thank you - frustrated new customer.

@DIRECTVhelp