non smart tv

Hello @8moop. We are glad two know you joined our DIRECTV family.

Thanks to @litzdog911 for the prompt and accurate response. 

We would like to share with you a list of compatible devices that have been tested and approved to work with our app.

Regarding your question about the DIRECTV STREAM box, this device has a buyer's remorse period of 14 days after the purchase to get a full refund. 

In case you have any other question, please let us know, we'll be here for you. 

Lisa, DIRECTV Community Specialist

When I spoke with the representative when I was signing up with Directv, I was given the impression I would need the box for my one non smart tv. When I got the message from ATT to send back my UVerse equipment, I began checking other things and, with research here, found out I didn't need that box. I never opened it. If I send it back it may be a few days over the 14 day period. If I'm not reimbursed, it will be, well, a kind of theft on ATT's part, and will leave a really bad taste in my mouth.

Thank you for bringing this to our attention @8moop

We want to take a closer look at the account. Let's meet in a Direct Message on this. Please check your Direct Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Antonella, Community Specialist

I'm not seeing a chat icon there.

@8moop AT&T has nothing to do with the service now. DirecTV is a separate company from AT&T.

Thanks for letting us know, @8moop

Please confirm if by using a different device or browser you see the option. Let's try on a desktop if possible.

We'll be attentive.

Antonella, DIRECTV Community Specialist

Okay, here's the situation. I returned the Directv box via UPS at 9:30am EDT. I have a receipt.  I bought a Roku stick and installed it on my non smart tv. It works fine, and I am able to access Directv Stream. My only question is whether or not I will be charged for that box even though I have returned it. As I said, the early advice I got from the help line indicated I needed the box, which is why I asked for it and had not returned it yet. I honestly don't know when I received it or whether it was more than 2 weeks. It could not be more than a few.

You returned your DirecTV Stream box via UPS without authorization from DirecTV? Did you provide UPS with your account information? Did you get a shipping receipt? 

If you returned the box without prior authorization it's doubtful that you'll get credited for the refund. Hope I'm wrong. 

Thanks for sharing the details, @8moop.

It's really helpful to find a personalized resolution for you. In order to continue, we need to move to a Direct Message Inbox to ensure your account privacy, I'll report to our technical team that this option is not showing up in your screen so we can continue with this interaction.

I'll keep you updated.

Antonella, DIRECTV Community Specialist