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Mazter's profile

Contributor

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1 Message

Tue, Apr 12, 2022 3:54 PM

'Not Connected to Home Network' -- have not changed location

I am running Directv Stream off of Roku sticks on multiple tv's in my house. 

I am again no longer allowed to have more than 2 tv's connected and the Directv Stream app says that I am not connected to my home network. I have previously 'set new home location' which fixed the issue for a short time, but again I am not connected. 

I have not changed location. I know that the stream limit outside the home location is the 2 tv's (and a device) but I am still in the same location so I should be allowed more tv's to connect.

We have had multiple short power outages (which I am guessing is the issue) and they occur regularly in our area. Simply reseting the location will not be a long term fix. As mentioned above I have previously reset the home location and it fixed the issue for a short time, but before I reach the maximum # of resets and want to resolve the issue in case there are actual issues (i.e change internet provider) I should/would need to reset the home location for.

DIRECTVhelp

Community Support

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16.4K Messages

6 m مضت

Hello @Mazter , we want to help with your home connection set up, so you are able to enjoy your programming in multiple TVs.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)  

Ximena, DIRECTV Community Specialist

New Member

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3 Messages

5 m مضت

I am having the same exact problem with my Roku box.  Is there solution?

DIRECTVhelp

Community Support

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16.4K Messages

5 m مضت

Hello Mike770, Let's figure this out.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)  

Johnatan, DIRECTV Community Specialist

New Member

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3 Messages

5 m مضت

Sorry but I am not seeing the chat icon next to the bell icon. 

New Member

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3 Messages

5 m مضت

Found it. 

New Member

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5 Messages

5 m مضت

I have this same problem - i have called customer service 3 times already and it’s NEVER resolved!  I have 3 direct tv stream boxes but NONE of them are connected to my home location - therefore we can only watch on 2 TVs in my home.  The first time CS said the home was connected to an address we had never heard of?  I got this fixed but apparently the Home location has been reset again and has now reached the max number of times (4) and says I cannot reset our home devices to my home location until 2/2023!!  The second call to CS they said this is a known bug???  Then they sent a new box to replace the current one?  Which is CRAZY because this is not a device box problem - it is a DirectTv program problem.  If A customer is paying for 3 boxes in their home - they should be able to watch 3 TVs in the home anytime they want.  This whole MESS is so rediculous and frustrating.  We are fed up and ready to search for a new TV provider that will provide what the customer is paying for.  CUSTOMERS should at least be warned up front instead of getting blindsided by these “known” problems.

DIRECTVhelp

Community Support

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16.4K Messages

5 m مضت

Hello @theno1dew, this is not the experience we want you to have, and we would love to keep you as a part of our family.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

John, DIRECTV Community Specialist

New Member

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2 Messages

5 m مضت

I have the same issue.  Have talked to tech services multiple times.  No luck.  I even made sure my router had the location correct.  It will sporadically start working like this weekend for a few hours.  I’ve used up all my resets months ago.  We can’t watch dstream on more than 2 TVs at home wit firesticks.  So frustrating about to unsubscribe.

New Member

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2 Messages

5 m مضت

Mike770 were you able to get this resolved?

DIRECTVhelp

Community Support

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16.4K Messages

5 m مضت

Hello @Oberturn, we want to give you a hand with your DIRECTV Stream service.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

John, DIRECTV Comunnity Specialist

New Member

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2 Messages

2 m مضت

I'm having this issue right now on two TVs in my house. Been having to airplay  from my phone DireTV stream app very frustrating and unnecessary. 

teetertotter

ACE - Teacher

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448 Messages

2 m مضت

If using the Roku Stick version, the signal reception is more likely to be intermittent.  Is your router out in the open and not in some enclosure or closet?

New Member

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2 Messages

2 m مضت

One tv is an Apple TV and the other is Directv stream box . The router is as in the open as possible . Mounted on the wall in the middle of the house behind the living room tv.

petergroft

New Member

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25 Messages

2 m مضت

Follow these steps:
Open the DIRECTV app on your mobile device.
Tap Browse for TV.
From the main menu, select Receiver in the Receiver Control section. This will bring up a list of receivers that are connected to your home network and are eligible for control.
Tap the receiver you want to control.

Greetings,

Peter

Ludwick577

ACE - New Member

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2.1K Messages

2 m مضت

Peter was bored at 1 am. He's responding to threads with accepted solutions and sending them to the top of the threads list. lol


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