2 Messages
Pair DirecTV Stream remote every time the TV is turned on.
Direct Stream: When I turn on the TV and surround sound receiver with my DirecTV remote, I get a message on the TV screen asking if I want to pair the remote to work on TV. It has YES and NO. I OK the YES and then it takes about a minute for the remote to pair with the TV. Everything works with the remote after I go through this step. How do I eliminate having to pair the remote with the TV every time I turn the TV on? Thank you,
DIRECTVhelp
Community Support
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21K Messages
8 months ago
Hi @PAUCRAIG. We apologize for the inconvenience of having to go through pairing the remote every time you turn on the TV. This should not happen. Could you reset your Gemini receiver? Here's how: Troubleshoot your DIRECTV device | DIRECTV Customer Service & Support Let me know if this works.
Rowena, DIRECTV Community Specialist
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Sandman15
1 Message
2 months ago
Has this issue been resolved. If so, can you post a solution that works? I've tried the links provided in this thread and others, but no real answer has been forthcoming.
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PAUCRAIG
2 Messages
2 months ago
We have this issue now resolved. We rebooted the Gemini, however, that did not resolve the problem. We got a new Gemini and remote replacement and needed to speak with a higher level tech at Directv stream. He walked us through several settings updates, but I really don't recall the specific steps. Frankly, we found it very difficult to actually go through the setup transition from Directv Satelite to Directv Steam. Alot of our time and effort was put into all this.
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DIRECTVhelp
Community Support
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21K Messages
2 months ago
Hi, @PAUCRAIG. We're glad everything has worked out well. We appreciate your time, and effort in resolving the issue. Visit DIRECTV Support - Troubleshoot & Fix Issues Online for more troubleshooting steps. Thank you for choosing DIRECTV. Kiarha, DIRECTV Community Specialist
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