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New Member

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2 Messages

Friday, November 3rd, 2023 2:51 PM

Playback choppiness/audio drop out on DVR for Apple TV 4k

Hi, I really enjoy the rapid response of the Apple TV 4k app for directv stream, the only problem I am having with Apple TV 4k is that when I play anything from the DVR (My Library), I get this audio dropout every 20 to 30 seconds and sometimes you can see just the smallest of video stutters.   Has anyone experienced this on Apple TV?   I do not get this issue with other devices and it only affects the DVR not Live TV for Directv stream on Apple TV.  Is there any fix for it?

Community Support

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254.4K Messages

1 year ago

Hi nathandm1030. We're glad that you enjoy the rapid response of Apple TV with our app, and we're sorry you're having audio issues with your DVR. To fix it, click here: Fix Apple TV Viewing Issues | DIRECTV Customer Service & Support Thank you for choosing DIRECTV. John, DIRECTV Community Specialist

Tutor

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29 Messages

1 year ago

I've been seeing that on all of my Apple TV boxes since the middle of the World Series. I've tried various things to fix it, and the only thing that really works is using an Amazon Firestick 4K instead of the ATV. Apple has all kinds of issues with the latest versions of iOS, tvOS, and watchOS. 

There are some good deals on Firestick right now. 


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