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chicoharv1's profile

Tutor

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9 Messages

Sun, May 15, 2022 6:47 PM

Proper way to hook up C71kw-400to a Sony Multi ChannelAV receiver

I replaced my Dish with the directv streaming but I don't get a picture on the Samsung TV. I had to connect the streaming box directly to the TV one connect box directly and use the TV speakers. this is not good.

bcbsncjlj

ACE - Expert

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2.5K Messages

1分前

That is the way streaming devices work. They need to be connected directly to the TV.

Tutor

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9 Messages

1分前

Well the directv streaming device has an option to use tv speakers or a home theater system so I am back to square one . My AV is old 2006 maybe its too old for the new technology but it is equipped with HDMI  for input, VCR and Monitor out. I need more help,

DIRECTVhelp

Community Support

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15.6K Messages

1分前

Hi @chicoharv1, we are here to help.

Try these troubleshooting steps to help fix sound issues
on DIRECTV Stream.

Also, please try to connect the DIRECTV STREAM box to the Sony Multi ChannelAV with a digital optical cable.

Please try and let us know how it goes.

Daniela, DIRECTV Community Specialist

Tutor

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9 Messages

1分前

my issue is sound and picture , I get neither if I run the input to my AV  so I think I need to set it up in tandem as the voltage from the stream device is not compatible. So do I just plug the  HDMI into the Samsung one conect and run a optical cord from the stream device to my AV?

DIRECTVhelp

Community Support

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15.6K Messages

1分前

Thanks for your prompt and accurate response @bcbsncjlj.

It's correct @chicoharv1, in this case it's necessary to plug your DIRECTV STREAM device to your TV, then you can use your preferred audio cable to connect your TV with the AV.

Let us know if you have any additional questions, we're happy to help!

Daniela, DIRECTV Community Specialist

New Member

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170 Messages

1分前

If your Samsung is a Smart TV, just download the DirecTV Stream App and eliminate all of the extra equipment.

Tutor

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9 Messages

1分前

tried that but My Samsung is about 6 years old and I still want the audio thru my AV, My back went out moving all my equipment but I have a optical cord so I think that will work. Will post the answer for every one else if it works, Why can't the engineers at AT&T but it in the instructions for us old guys.

DIRECTVhelp

Community Support

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15.6K Messages

1分前

@chicoharv1, we want to provide the best assistance possible. In case you have additional questions,reach us back. We're here to help.

 

Anderson, DIRECTV Community Specialist

Tutor

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9 Messages

1分前

It's kind of fixed,I had to use the optical cord , I had a switch on the AV changing it to digital. I also had to reprogram the remote to stereo to get sound , not surround sound. I still can't use the remote to control the volume, but I can do that with the Sony,the Samsung and my Harmony. It would be nice if the Directv remote could control it all, any more suggestion would be appreciated.

DIRECTVhelp

Community Support

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15.6K Messages

1分前

Hi @chicoharv1, we are here to help.

We want you to enjoy the service with no issues.
Let me share that since each device needs its own remote control to work, the DIRECTV STREAM remote control will work for DIRECTV STREAM box only. You can also try some steps to Fix DIRECTV STREAM remote control issues and get it properly working with your DIRECTV STREAM device.

Let us know how it goes.

Maria, DIRECTV Community Specialist

New Member

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4 Messages

1分前

@bcbsncjlj - you don't have to hook up the streaming device directly to the TV. I have mine connected through my AVR and it works just fine.

bcbsncjlj

ACE - Expert

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2.5K Messages

1分前

Not saying you can't. The proper way is for the streaming device to be connect first to the TV. If it works for you that is great.

New Member

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4 Messages

1分前

Why? It's just an HDMI connection. The device and the TV are unaware of what they are connected to.

Tutor

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9 Messages

1分前

My only problem now is the DirecTV remote will not operate the volume and control my AV but all of my other units will show there must be something wrong with the remote DirecTV remote I am getting a new one sent to me anyway it's supposed to be here tomorrow

DIRECTVhelp

Community Support

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15.6K Messages

1分前

Happy to hear your new remote control is on its way, @chicoharv1.

Once it arrives, you can check here the steps to pair your new remote.

If you need extra help, we'll be here for you.

Alejandra, DIRECTV Community Specialist


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