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4 Messages

Saturday, June 15th, 2024 1:24 AM

Setting up Direct TV Stream on a Roku TV

Hi, I am having trouble logging into the Direct TV Stream App on my Roku TV and my Roku stick.  My Roku TV is using the latest software version and I have tried deleting the Direct TV Stream app and re-adding it.  These items don't work.  When I log into the stream app, it spins and spins and then finally tells says "We had an issue loading this content.  We weren't able to load this content.  Please give us a moment and try again."  Has anyone had this issue?

Accepted Solution

ACE - New Member

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3.2K Messages

29 days ago

Have you ever had Dtv Satellite? Sometimes if you use the same email for both accounts (or an ATT account) it causes issues.

Community Support

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20.5K Messages

29 days ago

Hi, @beckyparcus. We're sorry you're having trouble logging in to the DIRECTV STREAM App, and we appreciate you doing basic troubleshooting on your end. Check more tips in resolving the problem at Get Help with Roku Streaming Issues | DIRECTV Support Hope it helps. Daisy, DIRECTV Community Specialist

4 Messages

29 days ago

I have done all of these things mentioned at the link.

Community Support

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20.5K Messages

29 days ago

The speed of your internet download can significantly impact your viewing experience. It's important to restart your home network and ensure that another device can sign in to the DIRECTV Stream app. After completing these steps, try using the Roku TV again to see if the error is resolved. Your cooperation will help us ensure a seamless entertainment experience for you.


Rowena, DIRECTV Community Specialist

ACE - Sage

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45.7K Messages

29 days ago

Can you log into your Stream account using a different device, like your smartphone app or www.stream.directv.com ?

4 Messages

29 days ago

Yes, I can stream on my phone.  I have never had any DirectTV accounts before.

Community Support

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20.5K Messages

29 days ago

We want to investigate further about your concern, @beckyparcus. We'll send you a DM to take a closer look into this.

 


Kharl, DIRECTV Community Specialist

ACE - Expert

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5.6K Messages

29 days ago

How about an AT&T account? If so, are you using the same credentials?

4 Messages

29 days ago

Yes, we just figured it out. I changed my password to something different and now it works!  That’s for everyone’s comments!


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