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CPU_Fix
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New Member

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35 Messages

Fri, May 13, 2022 3:37 AM

Setting up Home Network

So when I have more than 2 devices at home streaming Directv Stream I get an error saying too many streams.  I’m paying for the 3 simultaneous streams and it looks like at my home network I should have much more than that allowed.

When I do a search I see this:

Connected to your home network

Streaming from your home network? You don’t have to do a thing. Just sign in to the DIRECTV STREAM app from any mobile or TV device connected to your home network.

Not sure if your device is connected to your home network? Check the connection:

  1. Go to Settings.
  2. Select Preferences and then Location Settings.
  3. Check your Home Location. If you see:
    • Connected, your device is connected to your home network.
    • Not connected, your device isn’t connected to your home network

I do not see that option anywhere.  Location settings is either ON or OFF.  Nothing about HOME location.  Not on my Directv Stream device.  Not on my iPad or iPhone app.  Not on my FireTV or my AppleTV.  Can someone help me out?  

Thanks in advance.

bcbsncjlj

ACE - Expert

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2.5K Messages

1分前

It's because he was a beta tester like me and the boxes are not registered to his account. If you got a box during a subscription, they register the box to your account for warranty and tracking. The beta testers were given boxes free of charge.

DIRECTVhelp

Community Support

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15.6K Messages

1分前

Hi @CPU_Fix, thanks for reaching out to us.

To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We will be there waiting for your answer.

Karen, DIRECTV Community Specialist
CPU_Fix

New Member

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35 Messages

1分前

Ah.  I appreciate everyone’s help here.  So let’s see if I got this right.  It is my account that is not allowing me to set a HOME location because the HOME location is not a feature of my grandfathered package.

As I stated…due to some really slimey fine print I lost my great pricing when I upgraded my plan to 5g.  Apparently I had to keep the exact same plan to keep that pricing.  Frustrating…but in the past..

So my Gotta Have It plan is the same price as the new Go Big…except Go Big does not include Starz which I never watch.  Is the thinking here that if I go ahead and switch my plan from the Gotta Have it to the Go Big it should fix the problem?  My dealings with the customer service reps so far don’t give me a lot of confidence they’d be able to answer this for me.

Thanks in advance!

bcbsncjlj

ACE - Expert

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2.5K Messages

1分前

The old packages don't exist anymore. So no need to even refer to them. Once you change plans you can never go back to them.

CPU_Fix

New Member

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35 Messages

1分前

Right.  I get that.  I’m just wondering if switching plans will fix my issues.  Being able to stream more than two stream devices in my home is the main issue.  I’m fine never going back.  

bcbsncjlj

ACE - Expert

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2.5K Messages

1分前

I don't know. By switching plans, I do not know what the impact is to an existing account. I am only telling you that you should receive 3 streams. I do.

Have you verified your account says 3 streams? Have you ever been able to use 3 streams? 

Either you are not subscribed to 3 streams, or a device is active that you are not aware of, or the counter is not reset. That's all they are to it.

Have you tried turning off the box, then trying to connect with 3 other streaming devices like a phone, table, PC, or another streaming device type?

(edited)

CPU_Fix

New Member

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35 Messages

1分前

Yup.  I’m paying for 3 streams.  No doubt about it.  The reset counter thing sounds promising but so far every rep I spoke to sat in silence when I asked about it.

bcbsncjlj

ACE - Expert

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2.5K Messages

1分前

For some reason, it sounds like a stream is just not released. If you are paying for 3 then you should be able to use 3.

Until they resolve the issue, don't forget, you can always use the available networking apps with your DirecTV Stream credentials to view content. Using the apps does not count as a stream.

DIRECTVhelp

Community Support

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15.6K Messages

1分前

Great @CPU_Fix, we're happy to serve you in any circunstance, if you need any additional assistance do not hesitate to contact us again, we'll make sure to help!

Camilo, DIRECTV Community Specialist


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