New Member
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4 Messages
Settings, clock is 2 hours and 45 minutes fast
How do I reset the clock? When it is way ahead, the guide does not work properly because it is always 'ahead' and another unfortunate problem is that you cannot scroll back. This is for Amazon Fire Stick TV.
sandblaster
ACE - Expert
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2K Messages
4 years ago
What does this have to do with Directv? Contact Amazon.
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StevieBee
New Member
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4 Messages
4 years ago
It has to do with DirecTV because the only place the time displays is while inside DirecTV, when the Guide for 'Live TV' is being used. I don't see the time displayed while inside Amazon Prime, Netflix, etc. Thank you for the fast reply.
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
The time shown using a DTV receiver has nothing to do with what the firestick uses. Most receivers are setup to be automatically updated per your time zone.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Also, thank you @sandblaster and @shannon02 for your prompt responses.
Regarding the time on the DIRECTV STREAM App, you may know that it is linked to the address associated to your account, make sure that both your account and payment method are reflecting the same address.
Let us know if you need extra help!
Edgar, DIRECTV Comunity Specialist
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StevieBee
New Member
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4 Messages
4 years ago
Hi Edgar,
Yes, I need help. How do I reset the time. I am in California. Here are two screenshots from a few minutes ago. The Amazon time is right (7:42 PT). The DTV Stream time is wonky, it would not be correct in any time zone (10:27).
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litzdog911
ACE - Sage
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46.7K Messages
4 years ago
This is the wrong forum for DirecTV Stream issues. I'll move it to the correct forum.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @StevieBee Thanks for reaching out to us.
To better assist you and take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper corner the Forums)
We will be here to help.
Catalina, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Did u try to uninstall and reinstall the app.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
The time for the guide is based on Eastern Time Zone with the exception to your local channels and RSN's. So if you are located in California what you see on the guide is Eastern Time Zone networks which would account for the time differences.
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StevieBee
New Member
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4 Messages
4 years ago
Thank you Edgar, it is now correct, perfecto ! Yay :)
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Please don't hesitate to contact us if you need further help, we're here to assist you.
Ana, DIRECTV Community Specialist
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