New Member
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4 Messages
Sound issues on my LG TV only with DirectStream, no other streaming service
Sound drops out, or becomes static, or becomes very loud and distorted randomly after watching tv for at least 30 minutes. The problem is completely random, sometimes I can watch for hours without it happening, other times it happens every 10 minutes or so. When it happens, we can change to other channels then go back and the sound problem is resolved. I thought it was a problem with the TV, but it doesn't happen on any other streaming services.
Holycow56
New Member
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4 Messages
3 years ago
In addition to the previous information, I forgot to add I access DTV through the ROKU app. I have NO physical DirectTV equipment. With that being said, I only have these issues with the Direct Stream App, not with Disney, Netflix, etc.
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Hello, @Holycow56, Thanks for reaching us.
In this case, as the TV's brand is LG you can confirm if your device is compatible
We can check the option of add our DIRECTV STREAM device. Let us know if you'll like to explore this option.
Sebastian, DIRECTV Community Specialist.
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Holycow56
New Member
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4 Messages
3 years ago
This would be a physical box added to the TV?
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Thanks for reply @Holycow56,
It would be a DIRECTV STREAM device which can be purchased
in 24 monthly installments of $5 or a one-time payment of $120.
Let us know if you need help while ordering the DIRECTV STREAM device.
Sebastian, DIRECTV Community Specialist
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Holycow56
New Member
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4 Messages
3 years ago
How do I order this box?
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
On the Dtv stream website.
https://www.directv.com/stream/technology/
(edited)
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
@Holycow56 We'll be glad to help you get it ordered.
Let's meet in a Direct Message to work on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
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