New Member
•
47 Messages
Sound Out of Sync with Video
I am having frequent problems with the sound being out of sync with the video on both of my DirecTV streaming devices. The problem mostly involves playback of DVRed shows, but has happened very intermittently when watching live, and it happens frequently on the one app (WeatherNation) that I have installed. Both devices (one purchased new, and one is a refurb) are using wired ethernet connections. When the sync gets bad, sometimes rewinding a few seconds then hitting Play resolves the problem. Sometimes it goes back into sync after a commercial break. I have also rebooted the device when the "rewind trick" does not work. I subscribed to DirecTV Streaming in late December 2022.
Before subscribing to DirecTV Streaming, I tried Sling (which has this same and several other problems. I also tried YouTube Live TV, then switched to DirecTV Streaming solely for additioanal channel availability. I used those two services with Fire TV devices. Is this sound being out of sync a common problem with all streaming services?
I am not sure what internet service I have. I live in a "Multiple Dwelling Unit" which provides internet service free to all tenants (total 57 apartments). Switching back to cable is not an option. The MDU also provides free "cable TV", but there are few channels and it is a third-party contract, and no upgrades are available.
Aside from frequently rewinding a few seconds or rebooting the device, Is there a better solution or a permanent fix?
Thank you!
Dave Marshall
DIRECTVhelp
Community Support
•
255.1K Messages
1 year ago
We're sorry for the inconvenience this has caused you. Let us turn your experience around. We'll send you a DM to help get this fixed. Arlyn, DIRECTV Community Specialist
0
0
DaveM4210
New Member
•
47 Messages
1 year ago
I tried the link in the private message and got a reply that the link had expired.
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
1 year ago
We're sorry you're having trouble logging in. Let me send you the link again to assist you further. Aljoy, DIRECTV Community Specialist
0
0
DaveM4210
New Member
•
47 Messages
1 year ago
Two days and still waiting for that link from @DIRECTVhelp
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
1 year ago
We're sorry if this is taking longer than expected. Please check your inbox once more, so we can further assist.
Melchisedec, DIRECTV Community Specialist
0
0
DaveM4210
New Member
•
47 Messages
1 year ago
@Melchisedec @DIRECTVhelp I have been waiting since 12:14am Friday, 26 April 2024 for a working link in my private message inbox. The most recent message in the inbox was sent in February.
Posted 6:33pm CDT Monday 29 April 2024.
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
1 year ago
I still haven't sent any links previously. I've just sent you a message to determine if it's delivered to your inbox. Please reply to it to make sure we're connected.
Melchisedec, DIRECTV Community Specialist
0
0
DaveM4210
New Member
•
47 Messages
1 year ago
Reply to @Melchisedec, DIRECTV Community Specialist ad to @DIRECTVhelp : The most recent message in my private message Inbox is from Monday 12 February containing a link to "authenticate your (my) account".
The link in that message does not work. It did not work when I first saw it on the 21st or 22nd of February.
(edited)
0
0
dzeedick
2 Messages
1 year ago
The point of directv streaming is that you don't HAVE A DEVICE. ALL SEVEN of my devices are out of sync with audio and video---it starts out ok but about 2 minutes into a show, it is out of sync. I'm ready to bag directv and go with something else as there is nothing to fix it. And no, I only run ONE device at a time.
0
0
DaveM4210
New Member
•
47 Messages
1 year ago
@dzeedick I realize that there can be SOME sync issues at any time, regardless of whether the source in cable TV (which btw I did not cut by choice) or internet. The problem that I am complaining about is definitely isolated to one DirecTV streaming device (I have two DirecTV streaming devices). I have been complaining about it for 14 months, and all I get is lip service. Twice, techs have started private messages with me and sent a link to "confirm my account". The first time on Thursday 25 Januaruy 2024, @John, a DirecTV "specialist", told me that he had "completed the diagnostic tests and escalated this issue for monitoring and investigation". A couple days later, I received a message asking if the problem was still happening, and I replied that it was. I never got another reply.
This time, after getting the link in a private message from @Melchisedec to work (that even being difficult because they send "shortened "spr.ly" links instead of the real link) and seeing a screen showing me that my account was confirmed, I have not received a response, either by private message or here on the public forum.
All @DirecTV cares about is the money. I paid $120 for one of their devices that is obviously defective. I started complaining about it while it was still in warranty. I expect them to make it right. I hope everyone that is thinking about trying DirecTV streaming service sees this thread and it scares them off.
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
1 year ago
Hi Dave, please check your inbox. We've sent you a DM to take a closer look with this issue. We want to work with you to resolve this matter.
Carryl, DIRECTV Community Specialist
0
0
DaveM4210
New Member
•
47 Messages
1 year ago
@DIRECTVhelp @Carryl I just checked my private massages. I do not see anything from you. The most recent message was received at 7:54 pm Wednesday 1 May 2024 containing a link for me to confirm my account, which I did. I have confirmed my account twice using links sent to me in private messages. Please stop tell me what you are going to do to resolve my problem. You can see all of the trouble shooting that I have done by reading this complete thread.
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
1 year ago
We understand how frustrating it is to have a continued issue that is not yet resolved, Dave. Our social care team wanted to assist in resolving this matter. I'll send you a DM to further assist you. Stephanie, DIRECTV Community Specialist
0
0
DaveM4210
New Member
•
47 Messages
1 year ago
At 10:52:45 PM Monday 6 May 2024 @Stephanie, DIRECTV Community Specialist posted:
"We understand how frustrating it is to have a continued issue that is not yet resolved, Dave. Our social care team wanted to assist in resolving this matter. I'll send you a DM to further assist you." which is obviously boilerplate copy-and-paste.
It is now 12:35 AM Tuesday 7 May 2024. I have not received a private message. I will check back Tuesday evening to to see if anyone responds.
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
1 year ago
Hi, Dave. We're sorry you're experiencing problems with audio and video synchronization. We aim to assist you to the best of our abilities. We've sent you a PM for further assistance, please check your inbox. Aljoy, DIRECTV Community Specialist
0
0