Sound Out of Sync with Video

Tuesday 7 May 2024 at 7:36:08 AM, @Aljoy @DIRECTVhelp

posted

"Hi, Dave. We're sorry you're experiencing problems with audio and video synchronization. We aim to assist you to the best of our abilities. We've sent you a PM for further assistance, please check your inbox. Aljoy, DIRECTV Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour."

Another copy-and-paste fake message. I STILL have not receiced a private message (aka DM) since 7:54 pm Wednesday 1 May 2024. I am starting to believe that all of these so-called "DIRECTV Community Specialists" are not really people, but are instead bots designed to irritate people that post complaints.

These boilerplate scripted responses are the same thing you get when you call the support phone center. No one actually knows how to fix anything - all they do is read from flow-charts.

When is a real human going to actually respond to my problem and fix it?

Directv customer support is nonexistent. Extremely frustrating dealing with people in the Philippines that don’t speak good English. Worthless to assist. Reading a script, but no clue about what they are reading. Satellite and Stream the same issue.

We apologize if you never received any PM from us to further assist you in fixing your service's audio and video synchronization issue. Please check your inbox so we can proceed. DIRECTV social care team is here to help. Arlyn, DIRECTV Community Specialist

Does anyone here have any guesses which streaming device provides the best user experience with HULU?

Even if they do PM you, who they going to have you contact that has a clue about how to fix it? Someone in the Philippines with roosters crowing in the background? That was my experience. Worthless customer service.

I was fortunate to learn that the Roku Ultra was on sale for $79.99 a couple days ago and ordered one. Next month I will order a FireTV Cube for the other TV. Then I will give these DirecTV junkers to a guy that strips parts that for use in building "Pi Raspberry" computers and can properly recycle the rest. I also plan to buy a couple "Next Gen" ATSC 3.0 tuner boxes and antennas.

I have subscribed to Discovery+, Paramount+, Peacock, History Vault and The Weather Channel streaming services and am thinking about PBS and Curiosity Stream. With those and the ATSC 3.0 boxes, I think I can ditch "full service" streaming.

Cord Cutter News frequently talks about the number of subscribers that the cable companies and some streaming services lose every month. It will take me a couple months to get it all together, and hopefully become a happy participant in that exodus.

I was fortunate to learn that the Roku Ultra was on sale for $79.99 a couple days ago and ordered one. Next month I will order a FireTV Cube for the other TV. Then I will give these DirecTV junkers to a guy that strips parts that for use in building "Pi Raspberry" computers and can properly recycle the rest. I also plan to buy a couple "Next Gen" ATSC 3.0 tuner boxes and antennas.

I have subscribed to Discovery+, Paramount+, Peacock, History Vault and The Weather Channel streaming services and am thinking about PBS and Curiosity Stream. With those and the ATSC 3.0 boxes, I think I can ditch "full service" streaming.

Cord Cutter News frequently talks about the number of subscribers that the cable companies and some streaming services lose every month. It will take me a couple months to get it all together, and hopefully become a happy participant in that exodus.

Hi, Dave. We're sorry to learn you want to cancel because you’re planning to switch providers. There are so many ways to enjoy entertainment these days between satellite, cable, and streaming options. To get more details, I'll send you a DM to turn your experience around. Margie, DIRECTV Community Specialist

@Margie @DIRECTVhelp on Tuesday 14 May 2024 at 6:01:38PM posted: "Hi, Dave. We're sorry to learn you want to cancel because you’re planning to switch providers. There are so many ways to enjoy entertainment these days between satellite, cable, and streaming options. To get more details, I'll send you a DM to turn your experience around. Margie, DIRECTV Community Specialist".

So, @Margie, why have you deleted my last post ***THREE TIMES***?  I posted a message last night containing my resolution for this problem so that other forum members would know hot to resolve it, and you deleted it. I guess you want to prevent other users from knowing how I am fixing the problem, since you are repeatedly deleting it.

I need to copy this entire thread, adding the post that you continually delete, and forward all of it to every blog I can find that reviews your services and products.

@Margie @DIRECTVhelp Please post your message about how you plan to "turn my experience around" here so that everyone can see it. Your DM [aka private message] system does not work any better than your streaming device does. Several people have told me that they will send me a DM, but as of 6:31pm 4/14/2024, nothing has appeared in my inbox since 7:33pm Wednesday 1 May 2024.

We're sorry you're unable to receive our DM. Please reach out to us on one of our social accounts with a direct/private message. Our Social Care Team is here to help!

@DIRECTVhelp I do not use social media, and I have my web browser security set up with a black list so that it blocks all social media cookies and trackers.

The attached image shows the most recent DM that I have received. I think your DM [aka private message] system work very well. But it only works when the "DIRECTV Community Specialists" actually follow through and do what they say they are going to do.

I have reached the point where I firmly believe that some, maybe most of the replies I get are from bots instead of humans. I am thoroughly angry with the quality of your customer service.

Maybe the real problem is that DirecTV does not care about the customer's experience  with your products and services.

This thread was started over a year ago, I have twice called your phone center and have never been able to get past people that do not know how to do anything other than read scripts and flow charts (FYI: I worked a little over 12 years in call centers - I know how they function and are managed). I have never got past being told to do a "red button" reset, which wipes out everything and restores the device to factory defaults, after which I have to do a complete setup.

You people need to do something to prove to me that you care and want to resolve the problem. And stop the condescending "Hi, Dave. We're sorry you're experiencing problems...." I know that is a copy-and-paste from a script.

We appreciate you sharing your input. We value customers' feedback and commit to improving customer experience. We'll send another DM to assist you further. 

John, DIRECTV Community Specialist

For the record, I have been using the Roku Ultra device since for 5 days. I have not experienced any of the problems that I had with the DirecTV Streaming Device. I will start my Hulu free trial (only 3 days) 5/21/2024 and plan to ditch DirecTV Before it bills on the 24th.