New Member
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47 Messages
Sound Out of Sync with Video
I am having frequent problems with the sound being out of sync with the video on both of my DirecTV streaming devices. The problem mostly involves playback of DVRed shows, but has happened very intermittently when watching live, and it happens frequently on the one app (WeatherNation) that I have installed. Both devices (one purchased new, and one is a refurb) are using wired ethernet connections. When the sync gets bad, sometimes rewinding a few seconds then hitting Play resolves the problem. Sometimes it goes back into sync after a commercial break. I have also rebooted the device when the "rewind trick" does not work. I subscribed to DirecTV Streaming in late December 2022.
Before subscribing to DirecTV Streaming, I tried Sling (which has this same and several other problems. I also tried YouTube Live TV, then switched to DirecTV Streaming solely for additioanal channel availability. I used those two services with Fire TV devices. Is this sound being out of sync a common problem with all streaming services?
I am not sure what internet service I have. I live in a "Multiple Dwelling Unit" which provides internet service free to all tenants (total 57 apartments). Switching back to cable is not an option. The MDU also provides free "cable TV", but there are few channels and it is a third-party contract, and no upgrades are available.
Aside from frequently rewinding a few seconds or rebooting the device, Is there a better solution or a permanent fix?
Thank you!
Dave Marshall
DIRECTVhelp
Community Support
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255K Messages
11 months ago
Hello, Dave. We are here to assist you with the issue you are facing with your DIRECTV device. We'll send you a DM with a link to review your file and provide better assistance. Rhyan, DIRECTV Community Specialist
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DaveM4210
New Member
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47 Messages
10 months ago
Yeh, @Rhyan, I am sure you will blow me off just like all of your @DIRECTVhelp DIRECTV Community Specialist bots have done in the past. You posted your reply at 7:54:47 AM on Tuesday 21 May 2024. It is now 6:09 PM on 21 May 2024 and the most recent DM in my Inbox is still the message sent by @Criscel at 7:33 PM on Wednesday 1 May 2024.
I signed up for Hulu's Live TV free trial last night. I will make a decision sometime Thursday about which live TV streaming service I will use from that point forward.
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DIRECTVhelp
Community Support
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255K Messages
10 months ago
We apologize for the frustration you have experienced with authenticating your account. We want to turn your experience around, and we have another way to do so. Meet us in DM. - Lorie, DIRECTV Community Specialist
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DaveM4210
New Member
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47 Messages
10 months ago
Geez...What is wrong with this company? Even cancelling service is a major pain!
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DIRECTVhelp
Community Support
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255K Messages
10 months ago
Hi, @DaveM4210. We understand that you have a choice, and we don't want to see you go. Please meet us in DM, and we'll surely look for options and discuss your concerns. Jason, DIRECTV Community Specialist.
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DaveM4210
New Member
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47 Messages
10 months ago
It should be illegal to require a phone call to cancel any subscription service!!!
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DaveM4210
New Member
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47 Messages
10 months ago
How INCOMPETENT is this company? It took THREE phone calls to get my account closed! It has become easy to understand why DirecTV is bleeding customers. On the first call yesterday evening, I had the misfortune of getting someone, maybe she was a rookie, who had no clue what she was doing, other than being an expert at reading a condescending script.
Next, I demanded a supervisor. He told me he had closed the account, and I would receive an email confirmation within the next 15 minutes. Apparently he was as clueless as the first person I talked to. I waited until mid-afternoon today for that email.
Today I met with success and got a lady that was able to close the account, and I received the email confirmation while I was still on the phone with her.
I hope everyone that is considering DirecTV Streaming sees and reads this complete thread, and chooses to go elsewhere. This has been a horribly bad experience, and you can bet that I will be telling everyone, including sending a copy of this thread to every web site that I can find that hosts a review of DirecTV Streaming and/or their streaming device.
(edited)
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DaveM4210
New Member
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47 Messages
10 months ago
Just for the record, I am not streaming by choice. I live in a "seniors" apartment that provides internet and cable TV with the lease. In September of last year, they cancelled their Comcast service and contracted with a third-party provider that primarily deals with nursing homes, assisted living facilities and budget-priced hotels. They only provide a limited number of basic channels, and do not offer DVRs, so if residents wanted DVRs or HD (better that upscaled 480p) service, we had to go to streaming. DirecTV Streaming was the third service I tried. I am now on my forth streaming service provider.
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Ajax83
1 Message
10 months ago
Solution: I had the same issue on my TCL Beyond TV6. It was like watching an old godzilla movie!
I went into my tv's audio settings and turned OFF to DOLBY ATMOS feature
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ytnbear
1 Message
5 months ago
I have this issue often if we fast forward either recorded material or a show we are just behind real-time playback. If we even touch the rewind button it syncs back up 100% of the time. Annoying, but but not debilitating. For as much as we pay for this service (don't even start with me about the amount of time we were without ESPN--which we were paying for---$20 credit my butt), the shows should be reading our minds and not have us need to massage them to work properly.
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