New Member
•
5 Messages
Streaming Box won't initiate service when powering back on after a shutdown
The Streaming Box in my bedroom won't start the service after turning off the unit & TV. I have to unplug and plug back in for it to initiate. It goes through the loading process and then it works just fine. Any suggestions?
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
We apologize for the inconvenience you're having with your DIRECTV STREAM box. We'd like to cover all the details before to continue.
How long have you been experiencing this problem? Also, do you see any error message when you try turning on the box again?
Meanwhile, you can review some steps to Fix DIRECTV STREAM device issues.
We'll appreciate the information to provide entire resolution of this matter, we're happy to help.
Camila, DIRECTV Community Specialist
0
0
Ludwick577
ACE - New Member
•
3.5K Messages
3 years ago
Did you just buy the box--or have you had it for a while?
0
0
okcparrothead
New Member
•
5 Messages
3 years ago
New box! Just set it up a few days ago. The one in my living room works great.
0
0
okcparrothead
New Member
•
5 Messages
3 years ago
I've been experiencing this problem immediately after setup from the very first time I turned it off. It happens every time I turn it off.
No, I don't get any error message.
0
0
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Hi @okcparrothead, thank you for confirming this information. Did you follow the steps in our previous post in order to fix your DIRECTV STREAM device issues?
Let us know how it goes, so we can take a closer look on this. Thank you!
Luis, DIRECTV Community Specialist
0
0
okcparrothead
New Member
•
5 Messages
3 years ago
Yes, I have done all of the suggested procedures and still experiencing the problem.
0
0
Ludwick577
ACE - New Member
•
3.5K Messages
3 years ago
Who did you buy it from? Ebay or Dtv? If you got it from Dtv can you see it listed on their website--account details--my streaming devices?
(edited)
0
0
okcparrothead
New Member
•
5 Messages
3 years ago
I bought it from Directv.
0
0