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New Member

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5 Messages

Wed, Aug 3, 2022 4:48 AM

Streaming Box won't initiate service when powering back on after a shutdown

The Streaming Box in my bedroom won't start the service after turning off the unit & TV. I have to unplug and plug back in for it to initiate. It goes through the loading process and then it works just fine. Any suggestions?

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello @okcparrothead, thanks for reaching us.

We apologize for the inconvenience you're having with your DIRECTV STREAM box. We'd like to cover all the details before to continue.

How long have you been experiencing this problem? Also, do you see any error message when you try turning on the box again?

Meanwhile, you can review some steps to Fix DIRECTV STREAM device issues.

We'll appreciate the information to provide entire resolution of this matter, we're happy to help.

Camila, DIRECTV Community Specialist
Ludwick577

ACE - New Member

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2.2K Messages

2 m مضت

Did you just buy the box--or have you had it for a while?

New Member

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5 Messages

2 m مضت

New box! Just set it up a few days ago. The one in my living room works great.

New Member

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5 Messages

2 m مضت

I've been experiencing this problem immediately after setup from the very first time I turned it off. It happens every time I turn it off. 

No, I don't get any error message.

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hi @okcparrothead, thank you for confirming this information. Did you follow the steps in our previous post in order to fix your DIRECTV STREAM device issues?

Let us know how it goes, so we can take a closer look on this. Thank you!

Luis, DIRECTV Community Specialist

New Member

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5 Messages

2 m مضت

Yes, I have done all of the suggested procedures and still experiencing the problem.

Ludwick577

ACE - New Member

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2.2K Messages

2 m مضت

Who did you buy it from? Ebay or Dtv?  If you got it from Dtv can you see it listed on their website--account details--my streaming devices?

(edited)

New Member

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5 Messages

2 m مضت

I bought it from Directv.

petergroft

New Member

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25 Messages

1 دقيقة مضت

Press (Quick Settings) → Settings → System → Restart → Restart. Press HOME → navigate to Settings → About → Restart → Restart.

Regards,

Peter


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