4 Messages
Too many streams error when there are not too many streams.
I live in CT and that is where my home location is set to. I also travel to my parents house sometimes and use my Directv stream there one of their Roku devices attached to a TV. My son is in college and he uses our Directv on his Roku TV and sometimes on his mobile device or laptop. Three total streams are allowed outside the home location. Right now I'm at my parents watching ONE stream and my son is getting a too many streams error when trying to watch on his mobile device at college. His would only be the second stream. This has happened several times and every time I call tech support they tell me to have my son set the home location in his app. If I do that, it will change from home and then I'd be screwed where we watch 2-3 streams at a time. Honestly, the tech support is so bad. Worse than my cable company was and it was pretty bad.
I feel like they are screwing this up. I even changed my password to make sure someone didn't steal it and are using it. Still getting the error. Anyone have any ideas?
DIRECTVhelp
Community Support
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254.4K Messages
28 days ago
Hi, @robr2424. We apologize for the "too many streams" issue on your parents' home and son's TV. To fix it, please visit: https://www.directv.com/support/article/000079934. DIRECTV appreciates your understanding.
Kenneth, DIRECTV Community Specialist
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robr2424
4 Messages
28 days ago
I think this is a bigger problem that Directv doesn't remove devices when they are shut off for hours. So if there are three devices connected and two of them shut off and a 4th one tries to connect it still shows the two devices that disconnected unless they are completely killed on the device it is on. It is annoying if every time this happens we have to go to the devices that are no longer connected and do the things stated in the article. This is something Directv should fix.
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DIRECTVhelp
Community Support
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254.4K Messages
28 days ago
We understand how frustrating it can be when you can't stream your service on the go. We're constantly working and innovating our service regarding concurrent streaming to provide top-notch service. We appreciate your input, and we'll pass it along to determine the next steps.
Kenneth, DIRECTV Community Specialist
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robr2424
4 Messages
28 days ago
Standard answer I keep hearing. No solutions other than manual intervention on my side. It's amazing how poor these answers are. Not your fault Kenneth and that is not directed at you but the tech support is bad at Directv.
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DIRECTVhelp
Community Support
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254.4K Messages
28 days ago
Hello @robr2424. We apologize that your phone experience didn't meet your expectations, and we value your feedback. If you have any further issues, feel free to reach out, our Social Care team is ready to help you. Stephanie, DIRECTV Community Specialist
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