tv doesn't start with remote

Try repairing the remote via the settings. Make sure TV is set to the right model.

I take it I would need to unpair it first?

Hi @scottymoore512, thanks for bringing this to our attention.

We would like to provide you some steps to program your remote control.

Please follow the prompts, keep in mind that before starting the process, it would be necessary to unpair your remote.

Also, we want to thank @bcbsncjlj, for your prompt response.

Let us know the results, we'll be here to help.

Sebastian, DIRECTV Community Specialist

Ok, I thought I could figure that one out but I guess not. How do I unpair my remote?

@scottymoore512! We're happy to assist you.

These are the steps to unpair your DIRECTV stream remote:

1. Press and hold DASH (–) and APPS or Diamond buttons until you see the LED lights on the remote blink blue twice.

2. Restart your DIRECTV STREAM device by pressing and releasing the red button on the side of the device. You can also unplug your device and then plug it back in.

Please try those and let us know how it goes.

Maria, DIRECTV Community Specialist

No success. It still wont shut off the tv or turn it back on.

@scottymoore512.

Let's get help with your DIRECTV STREAM remote, please make sure to follow steps under ''Remote pairing" and let us know how it goes.

Maria, DIRECTV Community Specialist

Did you go into your program remote settings---all the way at the bottom----"power off devices" needs to be turned on.

Yes it is.

Is your tv chosen in the remote settings? What kind of tv do u have?

Yes it is chosen and it's a Vizio. It's important to note this has all worked perfectly until it was shut off for a few weeks during the remodel and then located into a different room.

Hmm odd. Maybe the batteries need changed? lol don't know what else to tell you. Have you red button resetting the box? Do you have more than 1 box and remote?

I've reset three times now.

And that is the only box and remote u have. U might need a new remote. If u bought the box from Dtv they will replace it. U an also get the remote on amazon for cheap.

No. I have three more.