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19 Messages
Unable to get local channels after multiple calls to customer support
I am getting this error message on both NBC and CBS "The owner of this content has not made it available to stream in this area". There is an error code on bottom left of the screen 30002-015. Has anyone else experienced this? I have called customer support 4 times with no one being able to fix it. They keep telling me it's a software issue that has to be "escalated" and that others are experiencing the same issue. We have tried resets, resetting to factory default, checking location settings, checking zip code, etc. Issue started on February 6 and still persists to this day. We did move from Florida to Virginia. When in Florida had no issues getting local channels. Oddly enough we are getting ABC local with no issues. We live in Williamsburg with zip code 23185. Any help or advice would be appreciated.
bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Since you moved have you updated your CC billing address? Also what device are you using? Does your mobile device allow you to view the correct channels?
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johnmckeal
New Member
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19 Messages
3 years ago
Yes...billing address updated. Using Directv box with television. Don't watch tv on mobile device. Have multiple boxes (3) and get same error message on each.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
I understand the mobile watching but it tells us something about the broadcast since mobiles use GPS or location services. Also the DirecTV Stream box has a setting to change the zip code for home based location. Has that been changed.
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johnmckeal
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19 Messages
3 years ago
Yep...zip code was changed and is currently correct.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Check out the help article located here
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johnmckeal
New Member
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19 Messages
3 years ago
Just downloaded mobile app...
getting error message "This Program is Blacked Out" "Owner of this content has not made it available to stream in this area" same error code as noted originally. 30002-015. Same issue across the board...NBC and CBS error messages. ABC comes in fine.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
I did see where your zip code crossed about 4 counties using the local channel tool located here May be a issue with the determination of your location with your ISP's IP assignment.
Might try to reset the device. Hold red button down about 30 sec and rhe device with do a factory reset.
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johnmckeal
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19 Messages
3 years ago
I've done that multiple times. Doesn't have any effect.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Is it just that content or everything on CBS? It may be the station does not allow that content to viewed via streaming.
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johnmckeal
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19 Messages
3 years ago
Don't get CBS or NBC at all. Regardless of the content.
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bcbsncjlj
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6.4K Messages
3 years ago
You mean the stations or any content.
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johnmckeal
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19 Messages
3 years ago
Regardless of what the content is...I cannot get CBS or NBC. Always get the same error message. Only difference is on mobile device they've added the "This Program is Blacked Out" verbage. Other than that it's the same error message. With the same error code.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
At this point I would contact the station and inquire. DirecTV Stream does not block content thay only broadcast what they receive. they may be a contract issue. I don't know.
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johnmckeal
New Member
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19 Messages
3 years ago
This is a Directv issue...not a station issue. Oddly enough when I DVR or go to On-Demand I can access the local NBC and CBS networks.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
That's totally different. OnDemand is available even for those areas not serviced with locals.
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