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J

2 Messages

Wednesday, March 13th, 2024 8:59 PM

Video lags slow-mo with HDMI Arc hook up but sound is fine

I have 4 gemini boxes and I just added 2 Yamaha sound bars to two rooms.  The sound are plugged into my TV HDMI ARC, they are both 2023 Model Fire TV's.  The problem is the video will go in slow motion but the audio is fine.   Only does this when I am using the Directv Gemini box.   If I stream Directv over app, or use any other apps, netflix, apple tv etc. I have no problems.   Any thoughts?

Community Support

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19.9K Messages

2 months ago

Hi, jglitman. We're sorry you're having issues with video on your Gemini box. To troubleshoot, check here https://www.directv.com/support/article/000093655 Jona, DIRECTV Community Specialist

2 Messages

2 months ago

Thanks but already reset it.    Something buggy about this.  Might be a firmware issue with the boxes.  I also have a playstation that I plug into the HDMI port.   It also works fine.

Community Support

 • 

19.9K Messages

2 months ago

We appreciate that you initiated a reset on your Gemini box. We'd love to take a closer look into the issue and get it fixed. We're sending you a DM for further assistance. - Jona, DIRECTV Community Specialist


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