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New Member

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2 Messages

Tuesday, July 19th, 2022 1:22 AM

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Vizio Smart TV

Cannot load the Directstream app on my Vizio smart tv.  Any suggestions?

ACE - Expert

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20.6K Messages

2 years ago

The app is not available for your Vizio. Only certain Samsung TVs can use the app for DIRECTV STREAM. Anything else you need a streaming box of some sort. Here is the compatible list.

Get Info on Compatible Devices | DIRECTV STREAM Customer Service & Support

And remember, DIRECTV STREAM and DirecTV are two different providers. So you cannot stream to a TV with DirecTV (which is satellite service). Mentioning for anyone who stumbles onto this thread, so they don't get mislead. AT&T naming the two similar was very bad.

(edited)

New Member

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2 Messages

2 years ago

Actually I have the DIRECTV STREAM app on my ROKU device, but it will not open on my VIZIO TV

Community Support

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20.4K Messages

2 years ago

Hello @jkdfw, we're happy to help.
 

We appreciate the prompt and accurate response from  @Juniper, at the moment you can review the compatible devices for your DIRECTV STREAM services which includes Amazon FireTV, Android phones and tables, Roku, DIRECTV STREAM device, etc.

 

If further assistance is needed, don't hesitate to reach us back.
 

Carlos, DIRECTV Community Specialist

ACE - Expert

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20.6K Messages

2 years ago

@jkdfw 

Cannot load the Directstream app on my Vizio smart tv.

Actually I have the DIRECTV STREAM app on my ROKU device, but it will not open on my VIZIO TV

Those are very different statements. 

You cannot load the DIRECTV STREAM app onto the Vizio.

If it is on the Roku, you are not loading it on the Vizio itself. It is streamed from the Roku. So if you are having trouble using it on the Roku, then provide some more details.

What model Roku?

What happens when you try to use it?

Have you reinstalled the app?

Reset or even powercycled the Roku?

ACE - Sage

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45.7K Messages

2 years ago

DirecTV Stream works fine on our Roku devices. What exactly happens when you try to load DirecTV Stream App on your Roku?  Which Roku device?

New Member

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1 Message

2 years ago

I do have another old Vizio tv but the Directv stream was installed with a fire stick; so in this new “smart tv” I cannot have the directv stream unless I download it with a fire stick?

ACE - Sage

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45.7K Messages

2 years ago

@LRCL58 

That's correct. Unless your Vizio Smart TV supports a native DirecTV Stream you'll need an external streaming device, like FireStick or Roku. And, note, that most Smart  TV manufacturers do a poor job of support apps like DirecTV Stream, so you're better off with a modern streaming device. 

ACE - Expert

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1.1K Messages

2 years ago

As people have been noting, it doesn’t have to be a FireStick or other FireTV device - it can be any of the devices from the “compatible” list. If you already have a Roku, it should work fine, as long as it isn’t too old (it’s probably ok if you bought it new within the last 5 or 6 years).  


However, while the user interface apps for different devices are pretty similar, they aren’t identical, so if that is a concern for you, you might be better off with 2 of the same brand.  One other issue is that the last time I checked, the version of the app for FireStick still didn’t support pause/rewind/fast forward for “live TV”, while Roku and the others do. I assume they will eventually add that to the Fire version, but no clue as to when.

New Member

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1 Message

1 year ago

Ok im having the same issue with my Vizio TV I cannot watch DirectTV Stream on this TV thru my firestick nor Roku its talking but no picture and saying something about the HDM not supportive

New Member

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19 Messages

1 year ago

I have a Vizio Smart TV, and I think the Direct TV Streaming Device is well worth buying.  It may cost you $120, but it, in combination with the first-class remote that comes with it, it does absolutely everything you could want to do extremely well.  If only, Direct TV Stream, customer service worked half as well.  You can install ANY app found on Google Play to your Direct TV Streaming Device.

My biggest question is why a company that can get its streaming TV system to work this well . . . cannot get its own website to work.  AT&T is not exactly a newcomer to this sort of thing.

I tried unsuccessfully to get the Prime Video app to work on my Vizio Smart TV, but I may try it again for next season's Thursday Night Football from the Direct TV streaming device and see if that makes a difference.  I find that the YouTube TV app works significantly better from the Direct TV Steaming Device than from my Vizio Smart TV, itself.

It IS strange that Direct TV stream has not made an app available to Vizio TVs.

(edited)

ACE - Expert

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1.1K Messages

1 year ago

Vizio is apparently a strange beast - they apparently don't have native apps as such, but cast from the providers servers.  I don't know how complex that would be for DTV to implement.  That said, there are other platforms that would likely be higher priority for them to add (or improve) and from my point of view there are a list of functional enhancements (applying to all platforms) that I'd consider more pressing than adding any new platforms.  But YMMV.

New Member

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2 Messages

1 year ago

I have a Vizio TV, smart TV. How can I add the DIRECTV streaming app to my Vizio smart TV

New Member

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2 Messages

1 year ago

I have a Vizio smart TV. How do I add the streaming app to my TV?

ACE - Expert

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20.6K Messages

1 year ago

@Victormahy 

You do not add the app to the TV itself. You add the app to a device that is connected to the TV, such as a Roku, Firestick, DIRECTV STREAM box (Osprey or newer version named Gemini).

For a full list of compatible devices:

https://www.directv.com/support/stream/article/KM1200941 

New Member

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5 Messages

1 year ago

Unfortunately we didn't know that we needed a streaming device to stream with Direct TV stream. It would have been nice to the man I spoke with on the phone at Direct TV streaming service, would have told us this!  It only connects to my phone and then I have to try or hope that it will connect to the TV, but that is only the apps I already have been paying for. If anyone knows what kind of device I need, please let me know. Also, I read that they will rent you a device? Now, I don't know if this is true, but I will be calling back when they open tomorrow. I'm not sure if they are open on the weekends, saying it online, doesn't always make it so.


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