I believe if you go to the main site to select a package and add to the cart it will then ask if you are returning or if you want to create a new account. i think this is new as recently when i canceled right after they changed their name from AT&T it would not allow for me to use my previous username. I thought that as really unique but again were talking about AT&T systems and they are surely unique..lol I would try going to the main site again and add a package to the cart and go from there. If that doesn't work then chat with them on social media or website.
Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
Try with a different email address.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Contact support and discuss with a support rep.
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sanman202
New Member
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49 Messages
4 years ago
I believe if you go to the main site to select a package and add to the cart it will then ask if you are returning or if you want to create a new account. i think this is new as recently when i canceled right after they changed their name from AT&T it would not allow for me to use my previous username. I thought that as really unique but again were talking about AT&T systems and they are surely unique..lol I would try going to the main site again and add a package to the cart and go from there. If that doesn't work then chat with them on social media or website.
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Ludwick577
ACE - New Member
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3.6K Messages
4 years ago
I've seen this happen in other posts on here and the resolution was to use a different email.
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