New Member
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10 Messages
CNN Live Streaming
I can no longer live stream CNN. I've attempted using three different browsers and two different computers. No problem with Fox, C-Span, ESPB, ABC, NBC, or NASA. Only CNN. After I select DirectTV as my provider, it just buffers continually. Anyone have any issues similar to this?
DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hey @tpb001739! We are here to help you with the CNN channel!
Is the channel working regularly on your TV? Let's try these steps:
By clicking here http://sm.att.com/cbcc77d2 you can find very good options to troubleshoot and fix your DIRECTV streaming issue.
Let us know how it goes, we're happy to help!
Angela, DIRECTV Community Specialist.
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tpb001739
New Member
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10 Messages
4 years ago
Thanks for the response Angela. This is not a TV issue. TV is working fine. The issue is with streaming live TV on CNN only. All other streaming works fine. It's only when I enter my DirectTV user name and password. After entry, it just continuously buffters. I can only assume it's an issue between CNN and DirectTV.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Let's try a quick troubleshoot by deleting cookies.
These steps are to resolve the situation when you try to stream the service from the same CNN web or CNN app.
Here are the steps:
1.On your Android phone or tablet, open the Chrome app.
http://sm.att.com/5fb34949 the top right, click More .
3.Tap History > Clear browsing data.
http://sm.att.com/2d4213c9 the top, choose a time range. To delete everything, select All time.
http://sm.att.com/33c4ee38 to "Cookies and site data" and "Cached images and files," check the boxes.
http://sm.att.com/30206f9b Clear data.
You can also try in different browsers.
Let us know how it goes!
Fernanda, DIRECTV Community Specialist.
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