DirecTV online program guide

The guide still works fine for me as far as DIRECTV satellite: https://www.directv.com/guide

To confirm, do you have DIRECTV satellite or DIRECTV STREAM? 

One sentence you state that you talked to the satellite department and another you stated that you have the streaming service. 

Taking that link you gave takes me to the program guide briefly, then I get the following message:

"Subscription Required

Do you have a DirecTV Satellite account? Can you log into it properly?

I also have the DirectV Satellite service and  when I have this service before, I was able to go to www.directv.com on my computer, log in to the DirectV account and click GUIDE and then WATCH ONLINE and select a TV show and it comes on.

I started the same service again, and now I go to the website, logon, click GUIDE and then WATCH ONLINE, and select a TV show, and as it is loading, anywhere from 15% loaded to 50% loaded, I get the error message to "restart the video player".  I can't seem to find anyone at DirectV who can tell me where the video player is on my computer and how to re-install it (or uninstall it and install it again). 

If anyone on the forum can help, it would be very much appreciated.  Thank you.

DIRECTVhelp

I went to Direct Message, no response from you.

Hello @penniemc, we're happy to help with your video player.

We can follow some troubleshooting steps for streaming issues.

First of all, sign out of the DIRECTV website and restart your computer. After that, sign into the website and try again. 

If you're still having the same error, please, clear your cache and cookies. Also, try a different internet connection (WIFI or Wired).

As the last option, please try a different browser or device.

We hope it works. In case you need further assistance, we'll be here for you.

Juan, DIRECTV Community Specialist

Thank you for responding, DirecTVhelp.  I have tried restarting the computer, signing in and out of the website.  I have cleared cache, cookies, history.  I only have Wi-Fi as an option for internet service.  I have also tried going to www.directv.com on Edge, Firefox, and Google Chrome and get the same message each time at the same points.  I have installed the DirectV app on my iPhone and I am able to watch TV shows without a problem, but the screen is too small, so I have never done that before and have been able to use my laptop instead.  This is the first time this problem has occurred on the laptop.

Where is the video player and can I uninstall it so when I log onto DirectV.com on the laptop, it will prompt me to install the video player and maybe I can get this to work?

Thanks.

Thanks @penniemc, for sharing your results following the previous steps.

We want to take a closer look on this. Let's meet in a Direct Message. Please, check your DIRECTV Message Inbox (It's the chat icon next to the bell icon inthe upper right corner of the Forums).

Juan, DIRECTV Community Specialist