DIRECTV Visa® Reward Card

I will gladly review your account and look up your reward status, please use the link below, and I will pull your account. Rest assured I will do my best to give you a resolution. Jairo, DIRECTV Community Specialist

I got the PM then no response on the PM. Gotta figure with Dtv service going down hill fast.

This is the outcome everyone!

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<p style="margin: 0;">I've lost all respect for DTV. It and its employees all lie. Been trying to get my $200 rewards card and now they say I waited too long while I've been calling for months. DON'T FALL FOR IT.</p>

52 s

I will cancel if I don't get the $200

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Fri, 3 Nov

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I've lost all respect for DTV. It and its employees all lie. Been trying to get my $200 rewards card and now they say I waited too long while I've been calling for months. DON'T FALL FOR IT.

Fri, 3 Nov

I want to provide you with a resolution on your Reward card inquiry, please let me know when you are ready. Jairo, DIRECTV Community Specialist

9:06 am

The only way to help me is to finally give me the $200.00 that was promised.

9:20 am

Anyone there?

9:22 am

Allow me a few minutes while I send the link. Jairo, DIRECTV Community Specialist

To continue assisting, we'd like to authenticate your account. Please click the following link and log in with your DIRECTV User ID and Password: https://spr.ly/6002uWLlQ If you have any trouble logging in, please let me know.

9:29 am

Can't log in

9:32 am

is now assisting you

Thanks for verifying your account. We will continue to assist you with your inquiry.

9:33 am

Let's go

9:35 am

Can you just arrange to get me my $200 that was promised?

9:36 am

Please bear with me while I pull your account and review the reward status. Did you receive a notification via e-mail with instructions on how to redeem it? Jairo, DIRECTV Community Specialist

9:36 am

Never got the email or letter

9:37 am

Did you receive a confirmation number from one of our reps? How were you offered the reward card? Jairo, DIRECTV Community Specialist

9:38 am

Not given any help at all. Only told I can't get the $200 because I took to long to ask which is a lie.

9:41 am

I understand. Did any rep ask you to fill out a form or send documentation to review availability? I'm asking you this because I want to know how you were offered the reward. Is the reward card you were told is due to loyalty? NFL?

9:44 am

No one offered to help. It was an award card I was offered to sign up with Dtv back in May.

9:47 am

Ok, thank you for this information. I'm reviewing your account and I can see previous interactions about the reward card. I will go to May and search for eligibility notifications, allow me a few minutes, please. Jairo, DIRECTV Community Specialist

9:49 am

Thank you

9:50 am

I went back to May when you first got your service activated. There is no notification sent to confirm eligibility for a reward card. Sometimes it happens because the customer has to send some documentation to be eligible. Sometimes it's due to non-eligibility at the moment. However, I can see that your account was set with $42 off for 24 months which is a great deal. You currently have discounts for $52. Jairo, DIRECTV Community Specialist

9:56 am

I signed up because I was told we wou li d get the $200

9:59 am

I will cancel if I don't get the $200

10:00 am

You are conversing with an DIRECTV agent.

I am a Direct TV customer that did not receive an award email although eligible for $300. Direct Stream started 10/17/23. I called in January, 2024 and told I needed to wait 90 days as it’s a stream service.  Called on 2/22/24, told that I was no longer eligible for the rebate. I never received an email or mail related to the award so was unable to claim, which was the reason for my call to the reward center. I was directed to the consumer relations department and after explaining the situation three separate times to different people, referred again to the rebate center. I was told that they cannot issue the award as 120 days expired.

Looking for a solution so I do not have to file a BBB complaint. Thank you.  Michelle Strickler

We apologize for the experience you had when trying to redeem the reward card. We'll send you PM to further assist you. Haendel, DIRECTV Community Specialist