Help with ESPN Unlimited

Hi. After three different times this issue keeps happening. I did an AI search on Google concerning this and it says this is a known issue that keeps happening, but only with some satellite customers because of the roll-out. I'd like to get this issue fixed permanently. 

Hi. They did issue a service ticket, and the issue was seemingly resolved last night because I was able to see Espn subscription in the Espn app. However, I just checked it again this morning and it has been removed again. At this point I am frustrated 😩as to why this keeps happening. At this point I think it's because I'm a satellite customer and may need to switch to streaming...

This shouldn't keep on happening. We've sent you a DM, please check your inbox. Thanks. Rizza, DIRECTV Community Team

Hi. Yes I’m still needing further assistance. I did a chat with ESPN last night. They said my subscription is showing canceled on their side. They said since this is third party, I need to get DirecTV to reauthenticate and get the subscription reactivated. I guess by doing that the system will cancel the subscription and generate a new activation link to be sent to me since the one I currently have isn’t working correctly…..

I’ve had mine cancelled 4 times since the November rollout to satellite customers. I’m a tech person. I understand it’s going to be issues with a major tech rollout to thousands of customers. My thing is; take responsibility and have a plan to fix the issue. And don’t have the customer have to call or chat with Disney + and ESPN when it’s not the customers fault.

It looks like it’s a glitch on the DirectTV side if your a satellite customer and there’s any changes to your package like a receiver added or a credit or promotion is added, this can automatically trigger the cancellation of the ESPN unlimited according to Google AI search.