Payment dispute

On 7/10/26 I made a payment to Direct TV via online banking.  This payment was for my most recent statement with a due date of 7/14/26.  My bank generated the payment in the form of a check dated 7/14/26.  It was clearly endorsed by Direct TV on 7/16/26 with their JPMORGANCHASE BK information on the back.  The check processed through normal channels and was deducted from my checking account on 7/17/26.  

I received a past due notice from Direct TV via email.  I called Customer Service and was instructed to wait a few days as they were changing (banks? or processing procedures?)  As of yesterday I remain in a past due status. 

I have provided copies of the check, front and back on three separate occasions.  I have provided a copy of my bank statement showing the item posting.  I have called Customer Service 5-6 times with zero help (or comprehension, for that matter).  I have filled out the payment dispute document and submitted it.  I was emailed that it was completed properly and received, and I was told I would get a reply within 10 days.  Never happened.

After 2.5 hours on the phone yesterday morning and the refusal of multiple agents to connect me to a supervisor, I was finally told a supervisor would be calling me back in 10 minutes.  Did not happen.

I discovered that Direct TV reports delinquent accounts to all 3 credit bureaus.  It was not worth the $172.47 past due amount to risk a rating that we worked 50 years to build.  I paid it again and closed my account of 20 years.

I have never dealt with a company with such incompetence, poor customer service, and the absolute refusal, even when provided with payment proof, to do the right thing.