Audio Works, Video does Not.

What are your receiver models? You say you have an HR44 downstairs and a ‘Genie’ upstairs. It is not possible to have two Genies on one account. Perhaps you are referring to a Genie Mini client upstairs or otherwise another standalone HD or HDDVR receiver. Please confirm receiver models.

First, you may try pressing ‘RES’ on the HR44 to toggle through resolutions. Do you see a picture on the TV at any point during the resolutions?

Additionally, does sound and video work on the receiver upstairs? (upstairs as in above the HR44)

If it does, this is a problem with the HR44’s connection to your TV. Whether it be the HDMI cable, HDMI terminal, or the TV’s video itself, you can try a bit of troubleshooting yourself. Swap the HDMI cable and try a different terminal (i.e. HDMI1 instead of HDMI2). As you said that bringing in another TV fixed the issue, eliminating the previous two troubleshooting steps could lead to a defective TV. 

Thank you for your quick response.

Genie Mini Upstairs.

Yamaha RX-V6A receiver.

I'll 2x check the resolutions via the HR44. 

I'm pretty sure the connection between the receiver is good given other sources work fine.   Next step is what you've suggested (new cable & different input port), reboot, restart, retry, etc.   My WAG is the fw update also updated the HDMI/HDCP so the receiver is getting something (or not) it is expecting.  The cable may be the issue in that case.

Will report back, thanks again.

@detuch254 Thank you for your quick and helpful response.

@jahmon Please try the cable swap suggested above and let us know if it works. We'll be here for you to make sure everything runs properly.

Nicolas, DIRECTV Community Specialist

An update.

1st I swapped the hdmi connections between the input to the Genie and FireTV (on the units).  The Genie still didn't work (on the FireTV Receiver port), but the FireTV did work (using the Genie port.) I checked all my devices and the Genie and Blu-ray player show the same problem, audio and no video.   The other devices - FireTV, Chromecast and PC all work fine.  Next, I got a brand new high-speed cable (the old ones are, too), and connected the Genie to an unused HDMI port.  Same result.  I then tried same with Blu-ray, same result.   So both of these devices do not work with two different cables into two different HDMI ports on the receiver.  fyi, I'm going to work the other 'end' with Yamaha in parallel.  Here's why: there was one odd moment after I moved the BR player where it worked on the new cable/port.  I then went to test the DTV and the display said 'reference switching' and the DTV failed.  I went back to the BR and it was back to sound/no video!?!  Thanks again for prompt response!

One other thought, it would be helpful to know what HDMI and HDCP specification is on the Genie Mini.  I have a wired C31 client.  If there are any other settings or specs (CEC, Atmos, et) that need to check that would be helpful. 

Ok, an update after I spoke with Yamaha.  I think we can get this to work.  I DO need to know what HDMI and HDCP standards are supported by the C31 Genie Mini.  Thank you.

Hello @jahmon Thank you for keeping us updated about this and sharing this information. Allow me to explain this for you.

In this case, for your C31 Genie Mini, it is recommended to use ARC HDMI if possible. Both TV and the receiver must labeled "ARC" to work.

Luis, DIRECTV Community Specialist

Thank you.  Luis,  I've done some searching and cannot find a spec sheet for the C31 that says anything except "HDMI" which version?  1.4?  

Hey @jahmon, we want to go beyond on this for you.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Jonathan, DIRECTV Community Specialist

All DTV receivers have HDMI 1.4 ports except for the C61K that has HDMI 2.0 and all receivers are HDCP 2.2 compatible.

Thank you Shannon!   

Jonathan, I'm working the Yamaha side at the moment.  Will update after I'm done.   One update-- I did get my blu-ray player working properly be deprecating it's HDMI input on the receiver to 1.4.   I tried same on DTV but it didn't work.  On my last test with DTV, I reset both the a/v receiver and the genie mini.  It booted up, and I even saw the guide flash by before it cut to just audio.  

@jahmon, let us know how it goes, we'll be here to help sort things out

We'll be attentive to your update on DM.

Luis, DIRECTV Community Specialist

You mentioned in you first post you connected the C31 to another TV have you tried connecting it directly to the TV with the problem?  It seems to be a problem with the Yamaha update.

Shannon,  I agree - something changed with the fw update that should not have.  I'm working with Yamaha to resolve today.  Will report back.   What's weird is when I restart the C31, I see all the self-check/welcome/please wait screens, then the guide/header flashes for a second then, boom, just audio.   The good is that should eliminate any wiring as the issue.