Both genie remotes won't control Denon receiver

Right as the RC7X remotes are not made to turn on/off any soundbars/A/V receivers, HDMI-CEC does.

Ok fine if they don't turn it on and off but why won't they control the volume or at least hold the program after leaving the menu?

Hey, @Caajja, thank you so much for reaching us out.

Let's try to program your DIRECTV remote by following the next steps:

1. Move the top slider switch to "TV".
2. Press and hold MUTE & SELECT, wait for two blinks, release.
3. Enter the TV code and then, to get the audio/video receiver working:

1. Move the top slider switch to av1 or av2.
2. Press and hold MUTE & SELECT, wait for two blinks, release.
3. Enter receiver Code for your AVR that is listed under "programming remote" in the "Settings".

Let us know how it goes!

Vanesa, DIRECTV Community Specialist.

If they have the RC7X remotes then there is no slide switch

Hey @Caajja, thank you for bringing that to our attention. 

Please take a look at these other steps to program your Genie remote control.

Let us know if that works.

Mayra, DIRECTV Community Specialist

Right genie remote without the slider. I previously tried the programming link - even cycling through ir/rf and a reset cycle. Even after that I still can't control the volume of the Denon receiver. It's the same thing. Several auto-programming codes work while in the menu but once the menu is exited, no bueno. Also these remotes worked on the old Denon receiver - controlled volume and power on the Denon.