New Member
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3 Messages
Can't get my dvr to work with my remote control
My remote control no longer will work with my dvr! Can't exces my guide, my recordings or the menu!
New Member
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3 Messages
My remote control no longer will work with my dvr! Can't exces my guide, my recordings or the menu!
Accepted Solution
Karennvns
New Member
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3 Messages
3 years ago
I was able to unfreeze my remote control and my box! Thank you for your help!
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
What DVR model number?
What remote control model number?
On the newer equipment you can press MUTE + ENTER simultaneously to resynch the remote.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hi @Karennvns, thanks for bringing this to our attention, we want to help you to get the remote working back.
Try these helpful tips if you're unable to change channels, adjust the volume or the Genie remote is not working.
Please let us know how it goes, and don't hesitate to contact us back in case further assistance is needed.
Luis, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Sounds great! Glad to know your remote and receiver are working now.
If further assistance is needed do not hesitate to get back to us, we are here to help.
Daniela, DIRECTV Community Specialist
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