Follow up on the receiver not reading mini genies issue I have (still)

Were just told by Direct TV that there has been a nationwide issue (software issue) causing the issue I am experiencing for over a week now, so we have to wait until it gets resolved.  Has anyone heard of a software problem at all?  Why are we not told about this sooner? I don't think we are being told the truth and they are asking us to wait a few days until it's solved.  Any comments?