New Member
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8 Messages
Gemini Apps still not opening
I am again requesting help on my ongoing issue. After working for a week or two, the Gemini apps simply will not open, each app sends an error message about not being able to connect to the internet. I currently have 4 gemini boxes all acting the same. Yet, I have backup independent streaming boxes at the same sites working perfectly. Also, I can stream "on demand" programming with DirecTV, and all regular directv programming is working perfectly. It is simply the directv apps will not connect to the internet. I have run a direct ethernet cable and same story. I have unplugged and released the red button numerous times. It has to be some small adjustment, but I simply cannot find it. Can someone help?
Accepted Solution
DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Sorry that you are still having issues with you gemini devices, we will send you a DM to get more details on what is going on. -Juan, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
What happens if you try to connect a computer to these Ethernet run cables? Do you get a successful connection? If so, something is wrong with your main Genie receiver, which may need to be reset with the red reset button (along with the Gemini boxes themselves)
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roonyroony
New Member
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8 Messages
3 years ago
Thanks for the suggestion........but, I have also reset the Genie 2 main receiver box several times as well........but still no change. If I run the ethernet cable to a computer, the signal is strong......really odd.
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