New Member

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4 Messages

Wednesday, September 7th, 2022

Closed

genie remote

Instead of turning TV off, it goes to app menu then freezes screen.

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ACE - Sage

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46.7K Messages

4 years ago

What remote control model number?

What brand/model TV?

When did the problem start?

What troubleshooting have you tried so far?

ACE - Sage

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46.7K Messages

4 years ago

I see that you're a DirecTV Stream customer and you have another post in the correct Forum. Closing this one. 


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