Mentor
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176 Messages
Many of my movie and other channels are "switching to internet" even though full sunshine outside... confused
does anyone else have this happening? many channels switch to internet "satellite signal outage". many channels don't do it. sunshine - clear day. a friend 5 blocks away doesn't have it happening on the channels I mentioned to him.
anyone have this happen? anyone know the cause?
I'm thinking cable issue or HR54/500 box issue.
Update was done the other day when I was out of town.
In a bit i was thinking to "reset satellite setup".
litzdog911
ACE - Sage
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46.7K Messages
2 hours ago
Check your satellite signal readings and post them back here. Typically means you have marginal satellite reception. Perhaps your dish isn't properly aligned.
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DIRECTVhelp
Community Support
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256.2K Messages
2 hours ago
Thank you for flagging this, @merlin88merlin. We do not have any reported or known issues regarding this behavior at this time. Because your local weather is clear, this automatic transition to internet streaming typically indicates that your receiver is experiencing a localized signal drop on specific frequencies, likely due to a loose cable or a glitch from the recent software update. We suggest performing a red-button reset on your HR54 box and ensuring all coaxial cable connections are secure. If the issue persists, please let us know so we can take a closer look into it for you. Charles, DIRECTV Community Team
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