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Tuesday, January 18th, 2022

My Genie recommends is going through my internet data at a ridiculous rate!!!!

SO a few weeks ago I disconnected the DIrect TV in my spare room. Suddenly Genie recommends are downloading at a ridiculous rate (like 50 shows a night) I spent over 5 hrs trying to deal with Direct TV ( 4 phone calls-two disconnects- another call at 7pm at night while I was home so they could "walk me through it" - their answer was put a parental control on it. I did not expect that to work and it DID NOT> The next day another 60 shows. So i now have disconnected my internet in hopes of not having over 100 in overage charges,....which means no netflix, apple tv etc. 

PLEASE HELP! How do I get the genie recommends to STOP downloading. At this point I just want to disconnect the box from the wifi- 

 

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ACE - Sage

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46.7K Messages

4 years ago

You should be able to reset the Genie's Network Setup in the Settings Menu to disconnect it from your home WiFi. It's not a required feature to be connected.

ACE - Expert

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21.3K Messages

4 years ago

IIRC isn't there a way to turn off Genie recommends?


NEED HELP?