On demand worked for years, a week ago not available

What receiver model do you have? How is your DIRECTV receiver connected to the Internet, via a wired Ethernet connection to the router or a wireless connection over WiFi? Have you tried going to Menu, Settings, and Internet Setup to rerun the setup that walks you through connecting to the Internet?

If you attempt to watch any ordinary on-demand content, do you get an error code when trying to play, or is there any specific issue? Finally, if you have other receivers, list their receiver models and please mention if they too have on-demand issues.

Hi, we want you to enjoy your On-Demand features. Let's meet via PM to help you sort this out and get a resolution.

Juan, I appreciate the help, not sure what PM means (private messenger or message).  Our bedroom is merely a small box, but living room is DVR whic I have gone to settings a lot, I have reset it twice, the movie box is connected by our wifi and that is working.

The only change was last week we had Directv surrogates found a different problem replacing hdmi cable and plugged it into 2nd setting which fixed picture completely.

The day before, Thursday I tried on demand and said it was not available, try later.  I did and afterwards it said the same message, and it still does today.

This may be a stupid response,,, but have you restarted your Internet Modem/Router?  We had much the same problem after DTV folks were here and replaced a Genie Receiver.  Second tech a couple of days later asked if the Modem/Router had been restarted?  No it had not.  I restarted it and all was ok!!

When DTVhelp sends you a PM/DM (private message/direct message) a text box with lines in it appears at the top of the page near the bell icon.  It is possible that the guide data got dumped that will take a day or 2 to rebuild so On Demand is not available until it finishes.