RC73 remote buttons not working on LG TV

Did you reprogram the remote to the new TV?

First, I'd note that even before I reprogrammed it, most of the buttons on the remote started working after I finished setting up the LG TV. I then tried to reprogram the remote from the DirecTV menu, where I selected LG as the device I wanted to pair (it was the only option as it's the only device connected.) When it finished, DirecTV didn't tell me whether it had succeeded or failed, but the buttons previously noted still didn't work. Most buttons such as Guide, Menu, List, Info, etc. do work.

Hi @leemeng, thanks for bringing this to our attention.

We understand how important is to have your remote control properly working.

Let's start by troubleshooting your Universal remote control. 

Please follow the prompts and keep us posted.

Angela, DIRECTV Community Specialist

The DTV remote only turns the TV on/off and controls the volume/mute.  The remote is already programed to control the Genie.

This is in response to Angela. I currently have two TVs set up, an LG directly connected to my Genie Gen 2, Model HR44-200 receiver, and a Samsung connected to my Wireless Genie Mini, Model C41W-100. I have two Genie remotes (RC73), both in RF mode. When I choose the "Pair/Program Remote" option for the Genie I'm using w/LG, I'm presented with two choices, "Program TV" and "Done." When I select "Program TV," I see the message "Adding LG Television. Attempting code 1 of 1." Eventually the message goes away and I'm left with the same two options, either "Program TV" or "Done." As far as I can tell, it failed and ON/OFF, Mute and VOL buttons don't work. It's completely different for my Samsung TV, where I have the option to change the TV, and when I select Samsung, I get prompted to increase the VOL to confirm that the pairing worked. So... If you have any suggestions on how to get the Genie remote to work with my LG set, please let me know. If not, I want to know whether I should purchase a DirecTV universal remote. Is there a reason to believe that the universal would work where the Genie doesn't?

Hi @leemeng, thanks for replying back with all this information. 

By checking the model of the Genie remote RC73 and its compatibility in RF mode, our suggestion is to get a Universal Remote so it can be paired with the TV in its whole. Please follow the instructions attached, and let us know if any additional question pops up.

Joan, DIRECTV Community Specialist

The RC6X will not control the mini in RF.

Hi @leemeng, thanks for keeping us updated.

We are glad to know that is working now. Do not hesitate to contact us back in the future if you need assistance. We are here to help.

Sergio, DIRECTV Community Specialist