We just replaced our receiver in September due to problems with recorded playback hiccuping and losing audio intermittently. The new one is an HR44-500.
The only on screen message we get is one telling us that the on demand program is waiting to download and our receiver is not able to download now, and it will take about 3 hours to get whatever to record. This is only happening with recording on demand programs. Never had this happen before but don't use on demand much. We do not have a bunch of stuff recorded so it is not due to lack of space. Our internet is WI-FI from Century Link. I have now pretty much exceeded all the techie ability I possess.
This is finally corrected after about an hour in a chat with Elina. She diagnosed and fixed most of it and sent the rest to techs who will complete the remaining items that are needed. Really glad to have found someone who knew what the unable to download thing was about. It was NOT my internet or my tv, it was settings at the Directv end.
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
More details please ....
DVR/Receiver model number?
On-screen error messages?
Did this ever work for you?
Type of internet connection?
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oldones
New Member
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8 Messages
4 years ago
We just replaced our receiver in September due to problems with recorded playback hiccuping and losing audio intermittently. The new one is an HR44-500.
The only on screen message we get is one telling us that the on demand program is waiting to download and our receiver is not able to download now, and it will take about 3 hours to get whatever to record. This is only happening with recording on demand programs. Never had this happen before but don't use on demand much. We do not have a bunch of stuff recorded so it is not due to lack of space. Our internet is WI-FI from Century Link. I have now pretty much exceeded all the techie ability I possess.
Thanks
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Classicdirec
New Member
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22 Messages
4 years ago
It might be that DIRECTV haven’t authorized your receiver for VOD (Video on demand ) programming yet, or your internet speed isn’t high enough
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goldw1800
ACE - Professor
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2K Messages
4 years ago
@oldones
Try this: using your remote on the Genie --Menu -search-(TYPE) CLEARMYBOX --Search --then search all.
Your receiver will reboot, and your VOD and Full guide data should return 24 to 48hrs
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oldones
New Member
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8 Messages
4 years ago
This is finally corrected after about an hour in a chat with Elina. She diagnosed and fixed most of it and sent the rest to techs who will complete the remaining items that are needed. Really glad to have found someone who knew what the unable to download thing was about. It was NOT my internet or my tv, it was settings at the Directv end.
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