RE-Occuring 775 Communcations Problem

Sounds like you have a MDU setup where 1 dish feeds the apt complex if so then you have to contact the company that maintains the system.

just to be sure, this is a 775 not a 776 error?

as shannon02 says, you need someone who understands exactly what equipment and configuration your building has installed, because the problem is almost certainly not in your own equipment, it's in the MDU setup.

Thanks for the comments, however I still have a couple of questions.  My problem is not with the Internet service (it is working OK), but with the Directv satellite service.  There are over 10 satellite receivers in the apartment complex,, however my understanding is that I am only serviced by the one that is closest to my apartment.  Does this still sound like a MDU problem?  Intech is the one sending out their technicians, so I would assume they are the ones that would handle configuration issues.

Most of us have no knowledge of how an MDU setup works.

Problem reoccurred this evening.  I have sent an email to an intechlv support person that has helped me in the past.  Will keep the community aware of progress or lack thereof. 

I have contacted a Directv manager that I know in Southern California.  She said that she will do an employee escalation of the problem.  Also I found out the following:

DTV can't do anything if you have an MDU setup only the company that services it is allowed to touch it.  775 is no power to the SWM LNB, 771 is a signal problem.  What you describe sounds like you have a short stinger that connects when the coax expands due to the heat.

@towersb , what is being said is that if you were in a free standing building with an individual DIRECTV account, you would have your own dish, your own connection hardware, wiring, etc.  We could help you troubleshoot all of that, because you would have access to it.

In an MDU, the MDU is providing common infrastructure for more than one dwelling.  DIRECTV doesn't support that common infrastructure, the MDU has to deal with it.  You have to deal with the MDU to get it dealt with.  In your MDU there may be multiple different dishes/cabling/devices used by different dwellings, but all of them are the MDU's responsibility.

Whatever your configuration, a 775 has nothing to do with dish pointing. A 775 means that power is not getting to the LNB at the dish from the power inserter. In general, this is due to a faulty power inserter, or a problem with the cable/connectors between the power inserter and the dish,.  Unfortunately, because this is an MDU, we have no idea where the power inserter(s) are located, or what the wiring configuration is. Only someone with knowledge of your specific MDU configuration will be able to solve this problem, except by trial and error.