New Member
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3 Messages
Software update issue
I turned my television this morning and it immediately started with a software update. The screen is saying about 10 minutes. That was 50 minutes ago, and it's still showing "software update" in progress. The screen is not frozen. I don't think this is normal. I'm afraid that if I try resetting my Genie 2, it might cause a glitch. Any advice on how to procede?
Michael_AZ
New Member
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3 Messages
11 hours ago
I unplugged my Genie 2 and let the system reboot. I was concerned about doing this during the software update, but AI said that this would not damage anything, so I rebooted the system. Looks like this resolved the problem.
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