New Member
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2 Messages
Sonos Beam Gen 2 Compatibility
I picked up a Sonos Beam Gen 2 today but could not get any sound from the soundbar when watching DIRECTV. It works fine however if I’m using the Amazon fire stick so I know that the connections are correct.
Because the TV is older and I don’t have an HDMI arc the connection is made through the optical input.
Sonos did some troubleshooting and verified that the connections are all correct.
I have spoken to tech-support from Sonos, Sharp (TV), and DirecTV and they have all tried different ways of troubleshooting the issue without any luck.
I’m ready to give up and return the sound bar so any help would be much appreciated.
DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon on the upper right corner of the Forums). We will be waiting for you.
Sergio, DIRECTV Community Specialist
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Lefty1951
New Member
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2 Messages
4 years ago
Can anyone positively confirm that the HR44 is the problem and, if so, will an upgraded Genie solve the problem with the soundbar?
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hi, @Lefty1951 We want to clear your questions about your Sound Bar and the DIRECTV equipment.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox. (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Valentina, DIRECTV Community Specialist
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BCastig
New Member
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1 Message
3 years ago
How do we do it? SONOS gen 2 to direct tv
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