I just called customer service to get a quote for new service. The representative hung up on me!! Is this how AT&T treats potential customers? I’d hate to see how they treat existing customers!!

The software update overnight left me with a frozen HD DVR this morning. The first 2 resets hung at different points as it came back up... finally the third one completed all the way and it seems OK. So do several resets before you give up and call... I may call or write to express my displeasure an

DirecTV H23 took some software update and now hung in self-test. Red Button Reset = No Luck Forced Software = No Luck Removed From Power (15+ mins) = No luck.  Ideas?

God had blessed us as were are moving full speed ahead with buying a home.  I'm currently with Verizon, but not on contract.   I feel this is an excellent time to explore my options.   Called Direct TV today to inquire about availability and rates.   Was asked for my SSN and DOB.  I humbly told the

After a few cloudy/drizzly days, the DVR started going digital on some channels, while standard receivers in other rooms lost different channels. Did a standard reboot on the DVR (red button on front) and got through the disk check and finding satellite. My DVR is now hung at the message "Receiving

I have just talked with 3 customer service agents. One hung up on me and another wanted to argue with me about speaking with a manager. Once I talked with “ the manager” he said he could not help in this situation. I asked how long had I been with AT&T. He replied he couldn’t look it up. Then he sai

This morning my record light was on, TV screen was blank. Unplugged, waited, plugged it back in and now "Welcome, Powering up..." After half an hour, no change. Repeated several times.  Unplugged, removed card, plugged it back in, same result.

My Rcvr sometimes gets in this loop when I try to play a show from my recorded list. I hit play from the list and it comes up to do you want to delete this show, then shows the play bar at the bottom then back to do you want to delete. It does thes over and over and I have to reset the RCVR to get i

Everything was working fine.  Didn't use for a couple of days.  Then, for past 3 days, every time I hit "watch now", after lag, goes to window telling me to install player.  I have uninstalled and reinstalled player multiple times, reinstalled flashplayer, cleared cache/history, and checked settings

I canceled my MLB Extra Inning Package on March 12, (it is stated on my March Billing Statement). I was told at the time it would be two billing cycles (April and May) before the credit was issued. I received my May statement and received no credit. So I called the customer service department. The i

A service provider was in my street on May 3, 2022. They dug into my garden and installed a green box instead of putting it in the easement area to the curb.   They left cables hanging over a palm tree.  How can we tell if this is AT&T or a different provider?

I just called the 1-800-288-2020, and was connected to a woman in the Philippines (I asked her where she was located), which was fine at first but after asking her to confirm my installation for services the next day and her putting me on hold many times to finally tell me that my appointment had be

I called 1 800 531-5000 and representative id # 7024 refused to address my issue. She only wanted me to take a 99.95 fee for repair which I do not need.  I am a retiree from Southwestern Bell where is worked for 30 years 9 mos and 13 days.  ATT subsequently bought out Southwestern Bell.&n

I have have several issues regarding my bill. I have called multiple of times to find myself in the phone for over 3 hours and still nothing has been resolved. I would like for someone to give me a call back regarding this matter.Shaine    [Edited for privacy-This is a public forum. Please do not po

I've been trying to gauge if I'm the only one who had NFL Sunday Ticket for over 20 years and is now screwed by this streaming only garbage on Youtube Tv. I'm a hardcore NFL fan and I do not just watch one game at a time, I constantly switch channels and watch as much as I can. I refuse to pay $400

Chat agent said rep would call back with solution to my discount that expired and price went way up on Direct TV package. Last time agent said that no one called back, this time they called, put me on hold, then another agent picked up and had no idea what the issue was, retold him the issue and he

Tony hung up phone on me WHY?

Called 800.531.5000. when transfered by their system my call is hung up.  Tried 3 departments and same result.