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New Member

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1 Message

Sunday, May 3rd, 2020 3:57 PM

DirecTV stealing the interest of $30/month during the pandemic, got screamed at like a three year old by CS Manager and then hung up on

I canceled my MLB Extra Inning Package on March 12, (it is stated on my March Billing Statement). I was told at the time it would be two billing cycles (April and May) before the credit was issued. I received my May statement and received no credit. So I called the customer service department. The initial operator told me that it would take another 2 billing cycles before I received my credit, I asked for a supervisor. After waiting for 84 minutes, the CS Manager that I spoke with screamed at me like I was a three year old and told me the credit would not be issued for another 60 days. No matter what I tried to say, she just screamed over me. Finally, after getting screamed at for 10 minutes by your CS Manager, I screamed that I am the customer and could scream louder than her, so she hung up. So the only conclusion that can figure out is that AT&T must really want the interest of $30 over 4 months.

Employee

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34K Messages

5 years ago

directv doesn’t have your money the mlb does they refund the money to directv and directv passes it on to you.

New Member

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1 Message

And yet the office of the President of DirecTV refunded my money immediately after filing a complaint with my state's Department of Consumer Affairs.

ACE - Professor

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2.3K Messages

Csrs are supposed to manually issue credits for whatever you were already charged after canceling a sports subscription there are specific credit codes for this very purpose just like non returned equipment charges are supposed to be credited once return has been verified, again there are specific credit codes for this. The problem is that csrs aren't property trained to do this and are too afraid of being reprimanded for giving too much credit because again , it's not properly trained.

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Former directv csr and tech support rep.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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