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can't remember password or answers to security questions

I have my account number, email address and user ID but can't remember password or answers to security questions. How can I sign into the account?

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how to update the Remember me sign in?

how to update the Remember me sign in? i have to change my password and need to update it...

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18

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ATT U-Verse app not working, doesn't remember log in info on iPhone.

I've been a U-Verse customer since the service was introduced. I have used the U-Verse daily until the past couple of weeks. The app doesn't remember my log in name or password. No facial recognition. Every time I try to use the app I have to sign in, put in my password, accept the Neilson (Edited p

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260

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Cannot remember Parental Control Passcode

We have recently moved and I just remembered to reset my daughter's parental control on her receiver. I thought I put a certain code in last night as a new code but now it won't work, and neither will the old code. Is there a universal code that over-rides all the other codes? Should I just call and

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Why is it that the U-verse app can't remember my password for more than a few days?

The title says it all! Every few days I go to use the U-verse app to check my recording schedule, and the lame app requires me to log in once again. This happens on my Android devices. Not sure if the issue happens on Apple products. I try to have very secure passwords for all my login information,

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191

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I choose you. You abandoned me.

In your company, I do not know fair, do not know the complaint, feel you are cruel, customer service, forum, slim. Can you see my presentation, maybe I think more. Not in the hair forum ,,, free charge, customer service deceptive, you closed my phone, closed my ID, I have no way to see ,,, I want to

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101

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You cancelled Max, I cancelled You!

After many years of service and paying you $140 a month, on top of what I pay ATT for wireless unlimited for multiple lines and Gig Internet, You cancelled Max on me, for no reason. Then offered to reactivate it at $16 per month (plus fees) Thanks, but No Thanks. A company that acts this way is shor

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116

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I unplugged my DIRECTV receiver and can't remember where the incoming coax cable goes

Trying to hook my DIRECTV receiver up after unplugging everything. There is an incoming coax cable. Where does it go? There is a splitter attached to the wireless bridge. I can't figure out where the two coax cables attached to the splitter go. All fittings appear to be male.  

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153

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How do I get my money back, that you admit you owe me, from you?

I cancelled my account in June of 2019. You charged me a non-returned equipment fee of $160.65 on July 30, 2019. I have, and have given you, the return receipt from your preferred returner UPS a dozen times now. This receipt is dated July 7, 2019. You received the equipment, waited 3 weeks, then cha

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122

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Can you post them on YouTube?

Can you post the CIC (DIRECTV Customer Information Channel) Videos on YouTube, if you please!

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268

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I am getting irritated with YOU.

I do not live in WASHINGTON, I live in OREGON why can't I get the Portland Fox channel? I pay you a ton of $$$ every dang month, why am I dealing with missing my shows?

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128

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How do I contact you?

In December I received under false pretense a direct tv service with a three month promo movie channel package. Please cancel it now. I Albion’s see you are offering one year free HBO with a sign up. Please give me the one year HBO free. '[Personal Information Removed]

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52

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Accepted Solution

I have a new Visa card number that I need to give you.

My old Visa card was compromised and cancelled. I need to give you the new number so you can Auto Pay my monthly bill.

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197

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I switched 2 TV's to different rooms. Took it all apart, can't remember how to put it back together. Also the main box for signal , doesn't

Does the IRD & SWM box, and main box have to stay in the original room? Plus the huge TV doesn't have a HDMI port. Ha ha ha I'm a 65 yr old RN . Can run a ventilator, pumps, read cardiac anything. But can't hook a TV up. Ugh. Help

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103

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Accepted Solution

Official Solution

I am disappointed that I cannot get the YouTube channel on DIRECTV

I am disappointed that I cannot get the YouTube channel with my DirectTV Subscription. Can someone please explain how I can get it?

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186

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You can CANCEL but they will NEVER STOP CHARGING YOU!

I see few of the similar posts but here is another outrageous case.   I called in to cancel my service in July and shipped in the equipment.  I realized that ATT was charging me in my credit card from Auguest to October so I get on the chat with an agent. The agent appologizes and says that she can

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307

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Accepted Solution

Official Solution

How do I change the passcode for my parental locks?

I can't remember my parental lock passcode.  How do I reset this passcode?

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2.4K

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How to reset password when you say email is invalid

I can’t remember password. I use my phone # & last name - says I don’t exist. I use email to reset & says my email is invalid. How can I activate my replacement receiver?

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176

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I hate Direct TV

Why is it I am hard pressed to find any programming but infomercials all night long?????  Not really worth the money, is it? I don't remember having that issue with cable....AND WHY IS MY RECEIVER MESSED UP TODAY?  I SPENT TWO HOURS TRYING TO GET IT TO WORK... DON'T YOU EVER TEST ANYTHING???

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592

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Official Solution

How do I get rid of SD channels completely?

I don't ever want to view any SD channels ever again. I've had an HD TV for over ten years now...it's time to move on, but I can't. Uverse keeps getting in my way. Here's how: 1. I remove all SD channels from the guide but UVerse keeps adding more channels, including ones that I can't hide. This is

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11.1K

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