Tutor
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3 Messages
You can CANCEL but they will NEVER STOP CHARGING YOU!
I see few of the similar posts but here is another outrageous case.
I called in to cancel my service in July and shipped in the equipment.
I realized that ATT was charging me in my credit card from Auguest to October so I get on the chat with an agent.
The agent appologizes and says that she can address it by reversing th payments on my credit card.
Today, I receive the final bill and it states that I need to pay back what ATT has refunded on my credit card.
I get on the chat with another agent and that person now says that she cannot do anything about it and I need to call 800-288-2020.
I am TOTALLY FED UP?
[Legal discussions are not permitted per the Guidelines]
IS there ANY WAY I can get fix this situation???
Jeffster
ACE - Professor
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411 Messages
9 years ago
You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.
To check for their reply, click the little blue envelope.
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jhccho
Tutor
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3 Messages
9 years ago
They do not allow me to send a private message.
They must have blocked the service.
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Jeffster
ACE - Professor
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411 Messages
9 years ago
Nobody is blocking the service.
Never had anybody say that they aren't allowed to send a pm.
Are you getting a error message?
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jhccho
Tutor
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3 Messages
9 years ago
Hmm... this is really funny.
I tried several times but the button was not responding.
Now it works.
Thanks!
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